Airline Lounges General Manager

Sodexo Careers•Los Angeles, CA

4d•Onsite

About The Position

Sodexo Live! is seeking an experieced General Manager to lead operations at our American Express Centurion Lounge at Los Angeles International Airport (LAX) in Los Angeles, CA. This is a highly visible, premium hospitality environment designed exclusively for American Express’ most valued Card Members. The Centurion Lounge offers an elevated guest experience featuring chef-driven cuisine, curated buffet selections, and a full-service bar all within a refined, welcoming space for discerning travelers. We are looking for a dynamic, service-driven leader with a passion for luxury hospitality, operational excellence, and people leadership. As the General Manager, you will have full accountability for daily lounge operations, overseeing Food & Beverage Managers, Supervisors, and frontline service teams. You will play a critical role in elevating the guest experience, driving guest satisfaction scores, and fostering a culture that prioritizes engagement, accountability, and team morale. This role is ideal for a hospitality leader who thrives in premium settings, values relationship-driven service, and understands the importance of delivering consistent excellence to both guests and employees. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Requirements

have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
2-3 years experience at the GM or Director level with a recognized concept or company
possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
exhibit flexibility to take on additional responsibilities as needed
demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs
has experience in financials, preparation and oversight
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Responsibilities

Leading all aspects of lounge operations in a fast-paced, premium airport environment
Driving exceptional guest experiences and continuously improving satisfaction metrics
Ensuring full compliance with Sodexo Live! standards, including food safety, physical safety, and regulatory requirements
Building and maintaining strong client partnerships with American Express and airport stakeholders
Developing, coaching, and retaining high-performing management and service teams
Overseeing financial performance, labor management, and operational efficiencies