Airline Lounges General Manager

Sodexo • Los Angeles, CA

5d

About The Position

Sodexo Live! is seeking an experieced General Manager to lead operations at our American Express Centurion Lounge at Los Angeles International Airport (LAX) in Los Angeles, CA.
This is a highly visible, premium hospitality environment designed exclusively for American Express’ most valued Card Members. The Centurion Lounge offers an elevated guest experience featuring chef-driven cuisine, curated buffet selections, and a full-service bar all within a refined, welcoming space for discerning travelers. We are looking for a dynamic, service-driven leader with a passion for luxury hospitality, operational excellence, and people leadership. As the General Manager, you will have full accountability for daily lounge operations, overseeing Food & Beverage Managers, Supervisors, and frontline service teams. You will play a critical role in elevating the guest experience, driving guest satisfaction scores, and fostering a culture that prioritizes engagement, accountability, and team morale.
This role is ideal for a hospitality leader who thrives in premium settings, values relationship-driven service, and understands the importance of delivering consistent excellence to both guests and employees.

Requirements

• have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
• 2-3 years experience at the GM or Director level with a recognized concept or company
• possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
• exhibit flexibility to take on additional responsibilities as needed
• demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs
• has experience in financials, preparation and oversight
• Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years

Responsibilities

• Leading all aspects of lounge operations in a fast-paced, premium airport environment
• Driving exceptional guest experiences and continuously improving satisfaction metrics
• Ensuring full compliance with Sodexo Live! standards, including food safety, physical safety, and regulatory requirements
• Building and maintaining strong client partnerships with American Express and airport stakeholders
• Developing, coaching, and retaining high-performing management and service teams
• Overseeing financial performance, labor management, and operational efficiencies

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager