Airline Customer Service Agent - San Jose, CA

Pacific Aviation•San Jose, CA

1d•Onsite

About The Position

Pacific Aviation and Superior Aircraft Services (SAS) provide exceptional ground handling support services for airlines. The company operates in major West Coast airports and has expanded to the East Coast. They value their team, fostering an environment where individuals can succeed, respecting, developing, trusting, and growing team members. Pacific Aviation/SAS celebrates diversity and believes a diverse team is a strong team. Customer Service Agents provide an amazing customer service experience for airline passengers throughout their journey at the San Jose International Airport (SJC), taking pride in their work and fostering a collaborative environment.

Requirements

Available to work a minimum of four (4) days per week (including weekends and holidays).
Available to attend five (5) days of initial Onboarding and Computer Training.
Flexibility to work assigned shifts based on airline schedules.
Great attitude and a willingness to extend professionalism and courtesy to airline customers and teammates at all times.
Possess a whatever it takes mindset.
Computer literate.
Legally authorized to work in the United States of America (USA) without sponsorship.
Teamwork
A Growth Mindset
Professionalism
Decision Making & Organization
An Eye for Detail

Responsibilities

Process passengers, check required IDs, print boarding passes, and tag their luggage at Check-In Counters.
Make boarding announcements to provide important flight information at Departure/Arrival Gates.
Scan boarding passes and ensure all passengers have boarded the plane with required documentation.
Provide direction for deplaning domestic and international passengers.
Assist in transferring disabled or paralyzed passengers in wheelchairs between the front curb, front counter, onto the aircraft and to baggage claim as needed.