Airline Catering Operations Supervisor

Sky Cafe•Phoenix, AZ

About The Position

SkyCafe – A GAT Company is seeking an experienced and motivated Supervisor to join our dynamic team. The Supervisor plays a critical role in leading the daily operations of our airline catering services, ensuring safety, efficiency, and quality standards are met while upholding a positive and professional work environment. This position requires working in a fast-paced, time-sensitive environment to support scheduled airline arrivals and departures. The ideal candidate leads by example, communicates clearly, and promotes a culture of teamwork, accountability, and continuous improvement.

Requirements

Minimum 2 years of supervisory experience, preferably in aviation, catering, logistics, or a fast-paced operational environment.
High school diploma or equivalent required.
Must be at least 18 years of age.
Possess a valid driver’s license and have a clean driving and criminal record.
Able to obtain airport security clearances and a vehicle operator permit as required.
Physically capable of lifting, pushing, and pulling up to 70 lbs regularly.
Availability to work nights, weekends, holidays, and variable schedules as required.
Must complete all airline and corporate training programs successfully.
Strong leadership with the ability to lead by example and inspire a team.
Effective in time management, multi-tasking, and prioritization.
Strong attention to detail and commitment to quality.
Excellent interpersonal and communication skills.
Ability to work calmly and efficiently under pressure.
Proactive problem-solving with a confident and decisive mindset.
Professional, tactful, and respectful in all internal and external interactions.
Demonstrated commitment to safety, security, and customer satisfaction.

Responsibilities

Enforce compliance with company policies, including uniform standards, appearance, and personal protective equipment (PPE) requirements.
Supervise all flight-related activities on the warehouse floor; remain in close proximity to assigned flights to ensure safety and timeliness.
Delegate daily responsibilities across warehouse team members and monitor execution.
Conduct pre-arrival and departure operational and safety briefings; ensure proper setup and preparation.
Oversee the correct loading of aircraft in accordance with airline SOPs.
Monitor and ensure the use of hearing protection, safety vests, and performance of Foreign Object Debris (FOD) walks.
Manage daily scheduling and team member rotation to meet operational needs.
Report any aircraft or flight issues directly to the flight crew in a timely manner.
Complete and submit safety reports (Intelex/SMS) within 3 hours of any incident.
Maintain and audit logs: Daily Flight Reports (DFRs), catering logs, temperature records, and equipment documentation.
Coordinate and verify the release of catering, bond, and commissary items per flight requirements.
Ensure all procedures are executed within Service Level Agreements (SLAs) and compliance standards.
Communicate operational changes or disruptions to the Operations Manager immediately.
Provide ongoing training and mentorship to staff; ensure adherence to all safety, quality, and regulatory protocols.
Participate in staff meetings and contribute constructive input for process improvement.
Perform other duties and responsibilities as assigned by management.