Airline Catering Operations Manager

Talent Acquisition Team at GAT•Phoenix, AZ

59d

About The Position

The Operations Manager is responsible for executing the strategic and operational plan for his/her airport base through strong leadership. The position will focus on safety, developing our people, delivering a consistent experience while aggressively managing costs within their control. General Duties The Operations Manager’s daily responsibilities involve supervision, scheduling and training of our people; ensuring they are adhering to Standard Operating Procedures with regard to Service Level Agreements and Health and Safety requirements. The Operations Manager must also seek to understand each customer’s needs and strive to exceed their expectations on a daily basis.

Requirements

5 years airline operational experience preferred
Minimum 2 years business leadership experience
Proven track record in:
Managing an operational budget
Leading a team to deliver superior customer service to a variety of customers
Developing effective leadership teams
Effecting change through influence; lead by example
Proficient in PC based applications; Microsoft Outlook, Word, Excel and Access
Knowledge of company SOP’s, policies and Safety Management Program
Demonstrated knowledge of safety in the workplace; including safety requirements and reporting methods as per Provincial and Federal Labour Standards
Exceptional communication skills with individuals at all levels of the organization, both oral and written
High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
Above average organizational, time management and prioritizing skills
Comfortable presenting materials and reports to next 2 levels
High level of personal integrity
Strong work ethic and positive team attitude
Willingness to work weekends and evenings as required, and be on-call 24/7
Ability to:
Interpret and implement company policies and procedures
Motivate Lead Ground Service Agents and other staff to meet associated goals as required for effective safe day to day operations
Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Work co-operatively between key management personnel and co-workers to achieve company goals and maintain operations
Prepare for and respond to unforeseen changes/challenges related to safety and operations performance as it pertains to date to day operations
Successfully multitask and handle changing priorities
Work well under pressure and meet set deadlines
Consistently demonstrate a safety focused mindset

Responsibilities

Develop and implement safety plan for base
Actively participates in the Safety Management System (SMS)
Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
Meeting or exceeding manpower targets at each base (measured and reported on a weekly basis to the Regional Manager).
Hold station staff accountable for meeting or exceeding all safety, financial, and operational objectives
Develop base specific plan 3 and 6 months in advance for approval by the Regional Manager. Plans will include safety, manpower requirements, training, seasonal operational changes, and schedule changes.
Assess and develop leads to maximize potential (succession planning)
Develop relationships with key customer contact within base
Establish and communicate station goals and results to our people; maintain an ongoing open relationship with frontline people through direct contact and interaction.
Understand Strategic Aviation’s manpower methodology, planning, sked plan and systems. Work with Regional Manager and HR to determine staffing levels and operational requirements are concurrent, paying particular attention to seasonal needs while keeping unproductive labour costs and overtime to a minimum.
Assist in interviewing and recommending the selection of employees based on job requirements with HR; complete and submit all required documentation in a timely manner.
Coordinate all training requirements/re-certifications to ensure audit compliance with Corporate Trainer.
Coordination and oversight of aircraft turnaround activities
Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
Responsible for the safety and security of all employees
Weekly communication (email/report) with operational updates, staffing requirements, training needs etc.
Weekly communication to ensure Safe Operating Procedures (SOP’s) are implemented and enforced, and corrective action taken against behavior that is violating SOP’s and/or Company policy, including timely Intelex reporting.
Ongoing communication for process issues and/or ideas.
Daily communication with LEAD GSA on operational, manpower and safety issues.
Daily and weekly communications with GSAs providing feedback on safety, operational performance, training needs and company information/updates.
Provide weekly GSE reports to Regional Manager including serviceable and unserviceable equipment.
Coordinate repairs of equipment with onsite Mechanic.
Coordinate seasonal maintenance on all equipment.
Daily, weekly and monthly communication with Airline representatives on operational issues and performance.
Weekly communication with AA, Security, Airlines key personnel, and other ground handler leadership to work collaboratively and build relationships.
Ensure that SA is properly represented on all key Airport Committees and Airport related functions.
Complete and submit applicable WCB accident/injury/illness reports within specified time limits.
Ensure all incidents are reported to Director of Operations via Intelex within specified time limits.
Ensure all incidents are reported/communicated to the airline customer in a timely manner, in their preferred format.
Complete weekly safety audits of the operation.
Develop a yearly safety plan with your leadership including Emergency Response, Audits etc.
Coordinate and oversee the Health & Safety Committee.
Consistently promote and support a safe work environment.
Fiscal responsibility of Service Level Agreements (SLA’s) related to operational performance.
Daily input of Daily Flight Record (DFR) data – timeliness and accuracy are critical.
Daily review of Mitrefinch, validating the hours against manpower schedule, carefully managing overtime and maintaining manpower levels within 2% of targets
Daily review of fuel, GSE inspection and deice logs to ensure accuracy and timeliness. Deice logs need to be validated with glycol usage to ensure we can account for 100% of glycol.
Monitor base costs, expenditures and budget variances monthly to maintain base within 2% of targets.
Look for new opportunities at your base – additional ground handling, airport authority opportunities.
Expense accounts are accurately submitted and approved by Regional Manager within 7 days of month end