The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates. Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations. Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations. Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations. Conduct periodic audits on all Company cargo operations. Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals. Ensure all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained. Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations. Maintain the Hazardous Materials Training Program for all applicable employees. Develop and implement policies and procedures for the safe and efficient handling of ULDs. Lead by example to deliver consistently great service to our customers Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards Maintain, monitor and report on agreed key performance indicators (KPI's) Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures. Ensure all agreed training is completed and documented Build and maintain relationships with stakeholders, internal and external Resolve issues/conflicts in a timely manner Ensure efficient operation of inbound and outbound flights Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others. Able to meet the Station's attendance policy. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.