Air Operations Controller, Amazon Air Network Control Center

Amazon • Erlanger, KY

2d

About The Position

Amazon Air’s (AIR) Network Control Center (NCC) is seeking an Air Operations
Controller to help ensure the safe, compliant, and on-time performance of our
dedicated air network. In this role, you will actively monitor aircraft and
package movement across the network, proactively identifying risks and resolving
potential disruptions before they impact operations.

You will play a critical role in maintaining network stability by managing
capacity, overseeing the flow of Unit Load Devices (ULDs) and baggage, and
coordinating with air carriers, ground handlers, and internal stakeholders. This
includes developing and executing service recovery plans, responding to
irregular operations such as delays or cancellations, and escalating critical
issues to leadership when needed.

Success in this role requires continuous situational awareness—you’ll assess
real-time operational performance, analyze forecasted weather impacts, and
communicate updates across teams to ensure alignment. You’ll also support
leadership by analyzing data, preparing reports, and contributing insights for
operational and executive-level discussions. This is a fast-paced, 24/7
operation, and the role requires flexibility to work variable shifts, including
days, nights, weekends, and holidays.

Amazon Air leverages data-driven, process-oriented operations to deliver for
both internal and external customers every day. Our team thrives on solving
complex challenges collaboratively, valuing diverse perspectives and innovative
thinking. Every team member is empowered to contribute ideas, drive
improvements, and make a meaningful impact.

Eligibility requirements
- Individuals hired into this position will have unescorted access privileges to
airport security identification display areas (SIDA). For this reason,
eligibility for this role will be limited to individuals who pass a security
screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs
security badges, if applicable.
Drug Test Requirement
- This position requires an employee’s full and unimpaired skills and judgment
to safely execute their job duties to ensure the safety and security of Amazon
Air personnel, third-party contractors, Airport personnel, cargo, and
equipment. This position is therefore designated as a safety sensitive position
and is subject to mandatory pre-employment and, where permitted, post-hire drug
testing.

Requirements

• 2+ years of program or project management experience
• 1+ years of supply chain experience
• 3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management
• Bachelor's Degree OR one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, OR any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License

Nice To Haves

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Master's degree or equivalent
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Ability to work independently in high-pressure environment
• Ability to exercise sound judgement where clear guidelines may not exist
• Experience with Microsoft Office suite

Responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
• Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
• Develop and execute effective service recovery plans as necessary
• Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations
• Continually assess and communicate the operational status of all assigned flights and/or gateways
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution
• Monitor and manage AIR network capacity
• Monitor and manage capacity of ULDs and bags across the AIR network
• Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings
• Work variable shifts which will include days, nights, weekends, and holidays
• Travel up to 10% of the time

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level