Air & Ocean Export Agent (4550)
About The Position
Radiant Global Logistics is seeking a detail-oriented and customer-focused Air & Ocean Export Agent to join our International Operations team in Doral, FL. This role is responsible for managing air and ocean export shipments from booking through final delivery while ensuring compliance with export regulations, operational accuracy, and exceptional customer service. The ideal candidate has hands-on freight forwarding experience, thrives in a fast-paced environment, and demonstrates strong organizational, communication, and problem-solving skills.
Requirements
- 3+ years of experience in air and ocean export operations within international freight forwarding.
- Working knowledge of FCL, LCL, air freight, and specialty cargo handling.
- Familiarity with export compliance requirements, documentation standards, and CTPAT.
- Understanding of ISO standards and global routing practices.
- High School diploma or equivalent.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Exceptional organizational and time-management skills.
- Ability to manage multiple priorities under tight deadlines.
- Clear and professional communication, both written and verbal.
- Self-starter with strong problem-solving abilities and customer-first mindset.
- Analytical thinker with a focus on continuous improvement.
Nice To Haves
- Bachelor’s degree in Logistics, Supply Chain, International Business, or a related field preferred.
- Experience with CargoWise and SAP TM is strongly preferred.
Responsibilities
- Serve as the primary point of contact for assigned export customers.
- Coordinate and manage air, FCL, and LCL export shipments from booking through delivery.
- Prepare and process export documentation, including HAWBs, MAWBs, and related shipment records.
- Track, update, and maintain shipment status in CargoWise, SAP TM, and internal systems.
- Ensure compliance with all applicable export regulations (including ITAR, OFAC, and AES filings).
- Monitor shipments for delays or exceptions and proactively communicate updates.
- Enter proof of delivery and close shipments accurately in the system.
- Coordinate pickups, deliveries, consolidations, and warehouse activities with carriers and vendors.
- Manage specialty and out-of-gauge (OOG) cargo as required.
- Build and maintain strong relationships with customers, overseas partners, and internal teams.
- Respond promptly and professionally to customer inquiries, issues, and service disruptions.
- Act as a liaison for shipment escalations and operational problem resolution.
- Send timely shipment pre-alerts and maintain transparent communication throughout the shipment lifecycle.
- Generate, review and process invoices to ensure accuracy and timely billing.
- Provide rate quotes upon request and confirm credit approval prior to shipment processing.
- Coordinate rates and tariffs with air and ocean freight vendors as needed.
Benefits
- Medical, Dental, and Vision insurance (employee and family coverage)
- Company-paid basic life insurance
- Short-Term & Long-Term Disability insurance
- Health Savings Account with company contributions
- Flexible Spending Account options
- 401(k) retirement savings plan with 3.5% employer match
- 80 hours of front-loaded Sick Pay
- 80 hours of Vacation Pay annually, with increases based on tenure
- 7 paid holidays per year
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
