Air Import Coordinator

Hankyu Hanshin Express usa Inc•Carson, CA

2d•Onsite

About The Position

This position is responsible for handling activities related to the import of shipments by air. Import Coordinator is assigned a variety of duties and responsibilities that may include many of the following described below. This is not a complete listing as other duties are "as assigned by management".

Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training.
Accuracy
Attendance & Punctuality
Attention to Detail
Clerical
Communication: Speaking, Reading and Writing in English
Confidentiality
Computer Usage
Diplomacy
Dependability/Reliability
Flexibility/Adaptability
Initiative/Follow Through
Listening & Understanding
Math Skill (Basic)
Multi-Tasking
Office Equipment Usage
Order Processing
Product Knowledge
Relation Building
Team Participation
Time Management
Typing Skill
General office equipment including phones, fax, copier, personal computers, etc.
Software includes the use of Windows operating system, MS Office.

Nice To Haves

bachelor's degree
Cargo Wise experience

Responsibilities

Coordinates all activities in Import operations in accordance with HMS and related OCMM Matrix.
Contacts customers as needed, e.g. Notification of shipments; Verifies information such as delivery locations, receives documents such as commercial invoices and packing lists; Checks customers’ EDI systems for additional information as necessary.
Retrieve pre-alerts from emails or systems such as Trade book for Air.
Contacts carriers (co-loaders, airlines) and CFSs to obtain arrival information, charges, last free day, etc.
Issues arrival notices/authorities to make entry to customers/customers’ customs brokers and follow up the shipment until completion.
Handle in-bond entries (PTT/Warehouse Transfer, IT, T&E, IE) for applicable shipments.
Contacts carriers (co-loaders, airlines), CFSs, and truckers, etc. as needed, e.g. To arrange Warehouse Transfer; To Expedite break-down/transfers and release of cargo; To request them to make sure that the freight is stored in an appropriate storage; To resolve AMS issues, etc.
Contacts the US Customs’ Client Representatives to resolve problems.
Contacts trucking companies to arrange deliveries and follow up until POD and invoice are obtained.
Work with the other departments such as Warehouse, Customs Brokerage, and Sales to smoothly handle shipments.
Handle rate inquiries and cargo claims in a timely manner.
Resolves problems to make sure that the shipments are completed.
Completes AP/AR postings within 5 days after delivery.
Answer emails, phone calls, MS TEAMS chats, face to face communications in a timely manner.
Breaks down document pouches/pre-alerts of consolidation shipments as needed; Prepares manifests as needed.
Creates new files, inputs all the applicable charges; Issues/Sends checks, pays online, as needed.
Resolve Accounting issues in a timely manner.
Sends/Uploads billing packages/payment requests with an appropriate method.
Prepares calculations and reports as needed; Updates and maintains specified spreadsheets.
Organizes the documents and maintain.
Utilizes available technologies and systems to maximize efficiency (e.g. upload documents to Cargo Wise, create billing package from Cargo Wise, etc.)
Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Accommodate the changes made by IT department and management.
Performs special projects and other miscellaneous duties as assigned by supervisor/manager.
Maintains high ethical standards in the workplace.
Reports all irregular issues and problems to supervisor/manager for solution.
Maintains good communication with management, office staff members, and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.