Air Export Department Manager

Mid-America Overseas•Itasca, IL

About The Position

Handle Air Freight shipments for our customers in all aspects, from booking to billing. Accurately process export documentation for our customers' shipments. Prepare quotes to customers and overseas agents, source best method of transportation. Communicate with overseas agents to ensure proper pre-alerts and documentation. Continually explore different options to reduce cost, and increase revenues. Track and trace shipment and provide updates to customers. Uphold a strong and professional relationship with air lines, truckers and other vendors. Demonstrate an emphasis on customer satisfaction. Maintain shipment files throughout the process and ensure costing and billing are completed timely. Day to day management of department and team.

Requirements

Good knowledge and understanding of the Air Export Regulations and other government agency regulations that govern exports.
Working knowledge of all air export procedures, rules and regulations.
Excellent customer service and communication skills.
Strong attention to detail
IATA DG certified for Air Export

Nice To Haves

Working knowledge of Cargowise One is a plus.

Responsibilities

Handle Air Freight shipments for our customers in all aspects, from booking to billing.
Accurately process export documentation for our customers' shipments.
Prepare quotes to customers and overseas agents, source best method of transportation.
Communicate with overseas agents to ensure proper pre-alerts and documentation.
Continually explore different options to reduce cost, and increase revenues.
Track and trace shipment and provide updates to customers.
Uphold a strong and professional relationship with air lines, truckers and other vendors.
Demonstrate an emphasis on customer satisfaction.
Maintain shipment files throughout the process and ensure costing and billing are completed timely.
Day to day management of department and team.