Air Cargo - Office Supervisor

Worldwide Flight Services, Inc. • Dallas, TX

7d • Onsite

About The Position

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification. The work of Office Supervisor includes directing Leads and Agents within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between Leads/Agents and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Requirements

• At least 18 years of age
• Possess a valid driver's license
• Associate degree (A.A.) or equivalent; six months to one-year related experience and/or a combination of both of education or experience
• Computer skills
• Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
• Able to read, write, speak, communicate, and understand the English language.
• Able to maintain site access and be able to work scheduled shifts
• Able to follow directions and work safely

Nice To Haves

• Excellent interpersonal skills and prior supervisory experience
• Analytical skills and high comfort with data, computation and analytical methods to solve business problems
• Strong experience in a related role with another logistics company or airline

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to learn PC skills and apply knowledge
• Ability to read and interpret documents such as rules, operation instructions and procedure manuals
• Minimum typing speed of 30 WPM
• Reports to work on a regular and timely basis
• Ability to write routine reports and correspondence
• Retrieve import/deliver export documents to and from aircraft

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees