Air Cargo Accounts Manager

Worldwide Flight Services, Inc.-posted 28 days ago
Full-time • Manager
Houston, TX
501-1,000 employees
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The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards. This role involves fostering strong relationships with airport authorities, managing daily operations, and ensuring compliance with contracts, service agreements, and security regulations.

  • Build and maintain strong relationships with airport authorities and participate actively in the airport community.
  • Ensure the account operates per contract terms and service level agreements.
  • Supervise staff, delegate tasks, and create succession plans for leadership development.
  • Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
  • Manage attendance records, ensure staffing coverage, and control labor budgets.
  • Maintain compliance with TSA legislation and the corporate security program.
  • Conduct audits to ensure operational continuity and adherence to regulations.
  • Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
  • Other duties as requested by WFS or customer leadership team.
  • Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
  • Represent the company's image with integrity and professionalism.
  • Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience).
  • Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
  • Strong understanding of TSA regulations and airport security protocols.
  • Strong understanding of air cargo operations, including cargo handling, warehousing, transportation, regulatory compliance, and safety standards. Familiarity with IATA, FAA, and other applicable regulations.
  • Experience managing budgets, scheduling, and labor cost allocation.
  • Ability to effectively supervise, motivate, and train staff.
  • Independent judgment and decision-making skills required
  • Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
  • Ability to read, write, fluently speak and understand the English language.
  • Excellent communication and relationship-building skills, particularly with stakeholders like airport authorities.
  • Knowledge of ground support equipment and preventative maintenance planning.
  • Proficiency in MS Office and operations management software.
  • Problem-solving and decision-making skills in a fast-paced environment.
  • Leadership and mentorship capabilities, with experience in creating development plans for team members.
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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