AIOps & Intelligent Automation Solution Architect

Capgemini • Irving, TX

2d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you’re considering We are seeking a senior, hands-on AIOps & Automation Solution Architect to act as the technical backup to the Engagement Director. This role designs and implements end-to-end AIOps/observability and automation architectures, integrates monitoring platforms with ITSM, defines dashboards and KPIs, and delivers self-healing workflows. The role requires strong customer-facing capabilities, including architecture defense, RFP solutioning, and leadership of onshore and offshore engineering teams.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline (or equivalent practical experience).
• 12+ years of experience in IT operations, managed services, application support, or transformation roles with significant architecture responsibility.
• Proven hands-on experience implementing AIOps and observability solutions across at least two enterprise platforms (e.g., Splunk, Dynatrace, Datadog, AppDynamics, Elastic).
• Strong expertise in ITSM and ITIL processes, with demonstrated experience integrating monitoring, event management, and automation into ITSM platforms.
• Solid background in automation and orchestration, including scripting proficiency (Python, shell, and/or PowerShell) for prototyping and integrations.
• Experience designing or enabling GenAI and agentic AI use cases in IT operations, such as assisted triage, knowledge grounding, and runbook co-pilots.
• Excellent communication and stakeholder management skills, with the ability to present, influence, and defend technical solutions with customer and executive audiences.

Responsibilities

• Architect and deliver end-to-end AIOps and observability solutions, covering data collection, ingestion, correlation, analytics, dashboards, and operational workflows.
• Design and implement integrations between monitoring/observability platforms and ITSM tools using APIs and service interfaces.
• Define event and alert management strategies, including de-duplication, noise reduction, anomaly detection, root-cause analysis, and actionable alerting.
• Design, operationalize, and govern self-healing and runbook automation workflows triggered by events and incidents within ITIL-aligned processes.
• Establish dashboards, KPIs, and SLA reporting frameworks; define measurement models to track operational efficiency, business outcomes, and ROI.
• Lead technical POVs, demos, and architecture reviews; conduct tool evaluations and defend solution designs with senior customer stakeholders.
• Guide onshore and offshore engineering teams through architecture standards, HLD/LLD creation, backlog prioritization, and delivery governance; support RFP solutioning with architecture, roadmap, and estimates.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level