AIA Billing Leader

Encore Fire Protection • Pawtucket, RI

8d

About The Position

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.
Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.
The Opportunity
Encore is scaling fast. We are a high-growth, transaction-intensive organization moving toward $1B in annual revenue, and AIA billing is a critical part of how we get there. Right now, that function needs a leader who can take a highly manual, decentralized process and build something that actually scales.
This is a transformation role. The right person will assess what exists, identify what is broken, and design something better. You will partner with field operations, finance, and IT to standardize workflows, drive automation, and build a billing operation that can keep pace with our growth.
If you are a process-oriented leader who thrives on building structure where there is none and measuring success by what improves, this is a role worth your attention.

Requirements

• 7+ years of experience in billing, AR, shared services, or finance operations in a high-volume, multi-entity environment
• Proven success leading process improvement and transformation initiatives
• Experience managing and developing teams in a fast-paced operational setting
• Demonstrated ability to drive automation and reduce manual processes
• Experience working in decentralized or multi-location organizations

Nice To Haves

• Bachelor’s degree in accounting, finance, or related field preferred.
• AIA/construction billing environment experience
• Sage, ServiceTrade, or similar ERP / field service systems
• Exposure to M&A integration or scaling operations in high-growth environments

Responsibilities

• Lead and develop a team of AIA billing analysts, establishing clear roles, accountability, and performance expectations
• Define and execute the AIA billing strategy to support growth, scalability, and operational consistency
• Establish a culture of ownership, process discipline, and continuous improvement
• Partner with AR leadership to align billing execution with cash collection objectives
• Assess current-state AIA billing workflows across multiple locations and identify inefficiencies and bottlenecks
• Redesign end-to-end billing processes to reduce manual effort and improve accuracy and speed
• Identify and implement automation opportunities leveraging existing systems (Sage, ServiceTrade) and workflow tools
• Eliminate reliance on spreadsheets and manual tracking where possible
• Develop standardized SOPs, templates, and documentation
• Operations / Project Teams (job status, % completion, documentation readiness)
• Accounts Receivable / Collections (billing accuracy and timing to drive cash flow)
• IT / Systems (automation, integrations, and workflow improvements)
• Act as the bridge between field execution and corporate finance to ensure seamless billing processes
• Define and track key performance indicators, including:
• Billing cycle time
• First-pass yield / error rates
• Re-bill and rework rates
• Billing-to-cash conversion impact
• Develop reporting and dashboards to drive visibility and accountability
• Use data to identify trends, gaps, and improvement opportunities

Benefits

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees