AI & Support Automation Intern (Remote - USA)

Commvault

1d • Remote

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We are seeking a motivated intern to join our Customer Support Automation team. This role offers hands-on experience in scripting, API integration, LLM workflow automation, and building support tooling to enhance customer support efficiency and effectiveness.

Requirements

• Scripting, API integration, and LLM workflow automation experience preferred
• Strong communication skills
• Customer-focused mindset
• Ability to multitask and prioritize
• Must be available to work from Tuesday, May 26th until Friday, August 7th.
• Be at least 17 years of age prior to scheduled start date.
• Be currently enrolled at an accredited institution.
• Be enrolled at an accredited institution the semester immediately following the summer internship program (Fall 2026).

Nice To Haves

• Familiarity with CRM software is a plus

Responsibilities

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
• Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
• Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
• Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
• Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
• Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
• Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees