AI Solutions Architect

Thomson Reuters • Eagan, MN

2d

About The Position

As an AI Solutions Architect on the Advisory Tier team, you will be a member of the Customer Success organization. You will work with customers in law firms and government offices to help them realize maximum value from Thomson Reuters' advanced AI capabilities through both pre-sale and post-sale engagements. You will also collaborate with other Thomson Reuters teams including Sales, Engineering, Marketing and Product. About the Role In this role as an AI Solutions Architect , you will: Provide technical support across the customer lifecycle—scoping AI use cases, advising on solution design, demonstrating capabilities, and guiding implementation and optimization Deliver training sessions and workshops to maximize customer value, while contributing to internal upskilling initiatives across Thomson Reuters Support customers' AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity Act as customer advocate by communicating needs and identifying opportunities for product improvement and innovation Contribute to Thomson Reuters' thought leadership through customer-facing content, events, and advisory boards Pursue self-directed projects that align with Customer Success goals and advance organizational innovation Travel may be required based on business needs About You You’re a fit for the role of AI Solutions Architect if your background includes: J.D. or equivalent legal domain expertise with proven experience in customer-facing roles, ideally with law firm or government accounts Familiarity with legal workflows such as due diligence, eDiscovery, large document review, compliance, and data room management Demonstrable experience with generative AI applications and understanding of large language model (LLM) architecture and operation Substantial experience using online legal research and practice tools (e.g., Westlaw, Practical Law, HighQ, Lexis, Casetext, Relativity, Intelligize, Everlaw) Excellence in communicating technical concepts and creating clear documentation, learning materials, and persuasive presentations for non-technical audiences Creativity, curiosity, and a growth mindset—you simplify ambiguous challenges, embrace experimentation, and view setbacks as learning opportunities Current knowledge of emerging AI research, industry trends, and critical thinking about risks, opportunities, and societal impact Basic programming experience (Python) or exploratory coding skills (a plus but not required) #LI-AY1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Requirements

• J.D. or equivalent legal domain expertise with proven experience in customer-facing roles, ideally with law firm or government accounts
• Familiarity with legal workflows such as due diligence, eDiscovery, large document review, compliance, and data room management
• Demonstrable experience with generative AI applications and understanding of large language model (LLM) architecture and operation
• Substantial experience using online legal research and practice tools (e.g., Westlaw, Practical Law, HighQ, Lexis, Casetext, Relativity, Intelligize, Everlaw)
• Excellence in communicating technical concepts and creating clear documentation, learning materials, and persuasive presentations for non-technical audiences
• Creativity, curiosity, and a growth mindset—you simplify ambiguous challenges, embrace experimentation, and view setbacks as learning opportunities
• Current knowledge of emerging AI research, industry trends, and critical thinking about risks, opportunities, and societal impact
• Basic programming experience (Python) or exploratory coding skills (a plus but not required)

Responsibilities

• Provide technical support across the customer lifecycle—scoping AI use cases, advising on solution design, demonstrating capabilities, and guiding implementation and optimization
• Deliver training sessions and workshops to maximize customer value, while contributing to internal upskilling initiatives across Thomson Reuters
• Support customers' AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap
• Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices
• Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity
• Act as customer advocate by communicating needs and identifying opportunities for product improvement and innovation
• Contribute to Thomson Reuters' thought leadership through customer-facing content, events, and advisory boards
• Pursue self-directed projects that align with Customer Success goals and advance organizational innovation

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
• market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees