AI Product Lead

ABC Legal Services•Seattle, WA

6d•$110,000 - $132,000

About The Position

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. ABC is hiring an AI Product Lead to turn an internal AI initiative into a trusted, scalable product by defining clear use cases, quality standards, and evaluation processes, and by guiding the responsible evolution from basic AI outputs toward reliable, outward-facing compliance and training capabilities.

Requirements

Experience in product management, technical product management, or a related role, with hands-on ownership of AI- or data-driven products.
Experience working with LLM-based systems, including prompt design, evaluation, and defining quality metrics for AI outputs.
Familiarity with video, image, or document-based data and the challenges of building reliable, auditable AI-driven workflows.
Ability to translate business and compliance requirements into clear product requirements in close partnership with engineering teams.
Strong written and verbal communication skills, with the ability to work independently while staying aligned through clear documentation and collaboration.

Nice To Haves

Experience in legal tech, compliance, or other regulated or operationally complex industries.
Familiarity with human-in-the-loop review systems, AI governance practices, or model evaluation frameworks.
Basic data analysis or scripting experience (e.g., SQL or Python) and comfort working with analytics or BI tools.

Responsibilities

Define and own the product vision and roadmap for internal AI capabilities, with an initial focus on video transcription and still image capture.
Translate business and compliance requirements into clear AI use cases and success metrics, ensuring outputs are accurate, consistent, auditable, and trusted by internal and outward-facing stakeholders.
Design and oversee evaluation and feedback processes, including human-in-the-loop review, quality benchmarks, and iterative improvement of transcription, image analysis, and narrative outputs.
Partner closely with engineering, compliance, and operations teams to guide delivery, manage trade-offs, and ensure the responsible, ethical use of AI.