AI Platform Analyst

World Wide Technology Healthcare Solutions•Jenks, OK

3h•$71,200 - $89,000•Remote

About The Position

World Wide Technology, Inc. is currently seeking an AI Platform Analyst for our IT AI Center of Excellence Workforce AI. AI Platform Analysts within the IT AI Center of Excellence team support the AI platforms and Workforce AI initiatives at World Wide Technology. Why Join the IT AI Center of Excellence Workforce AI Team? Join a dynamic team dedicated to advancing the AI platforms that drive innovation at WWT. As an analyst, you will play a crucial role in supporting and governing these platforms, ensuring they are optimized for success. You will also be instrumental in training and empowering employees with best practices. By joining the IT AI Center of Excellence Workforce AI team, you’ll contribute to transformative solutions that influence how WWT evaluates, adopts, and excels with state-of-the-art AI technology. What will you be doing? As an AI platform Analyst, you play a pivotal role in supporting and optimizing the AI platforms that drive innovation at WWT. This position involves ensuring that the platforms are effectively governed, maintained, and aligned with best practices. The analyst will also be responsible for training and enabling employees to leverage AI technologies effectively. A strong candidate demonstrates the following competencies: Curiosity & Learning Agility – Stays ahead of a rapidly evolving AI landscape and brings new ideas back to WWT Collaboration – Builds strong relationships across IT and business teams Ownership – Takes end-to-end accountability for platform health and user experience Clear Communication – Translates complexity into practical guidance for all levels of the organization Analytical Thinking – Uses data to identify trends, measure adoption, and drive decisions DOER – Favors action over continues discussion and is not afraid to get hands on keyboard to make ideas be a reality

Requirements

1-3+ years of experience in a technology analyst, platform operations, IT, developer, or related role
Experience supporting and administering enterprise SaaS platforms
Strong understanding of data privacy, security, and governance principles
Excellent communication skills with the ability to translate technical concepts for non-technical audiences
Demonstrated ability to manage multiple priorities in a fast-paced environment
Experience creating training or enablement content for end users
Familiarity with AI/ML platforms and tools (e.g., Microsoft Copilot, Claude, ChatGPT Enterprise, Glean, Google Gemini, or similar)
Experience with enterprise integrations, APIs, or workflow automation
Knowledge of AI governance frameworks and responsible AI principles
Experience in change management or organizational adoption programs
Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.

Responsibilities

Serve as a point of contact for internal AI platform issues, escalations, and service requests
Monitor platform health, availability, and performance; coordinate with vendors and internal IT teams to resolve incidents
Manage license provisioning, user access, and platform configurations
Maintain documentation for platform operations, known issues, and runbooks
Evaluate and test new platform features and updates before rollout
Partner with IT, engineering, and business teams to identify and implement integrations between AI platforms and internal tools (e.g., ITSM, collaboration tools, data systems)
Ensure AI platforms are connected to relevant data sources, workflows, and enterprise systems in a secure and scalable way
Coordinate with vendors on API capabilities, integration roadmaps, and technical requirements
Develop and maintain AI platform governance frameworks, including acceptable use policies, data handling standards, and access controls
Ensure platforms comply with WWT's security, privacy, and data governance requirements
Partner with Legal, Compliance, and Security teams to assess risks associated with AI platform usage
Track and report on platform usage, adoption metrics, and policy adherence
Stay current on emerging AI regulations and industry best practices, recommending policy updates as needed
Design and deliver training programs, resources, and onboarding experiences for employees using AI platforms
Create and maintain self-service learning content including guides, videos, FAQs, and prompt libraries
Champion best practices for responsible and effective AI use across the organization
Gather and act on user feedback to continuously improve the platform experience
Partner with business units to identify use cases and drive meaningful adoption

Benefits

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

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