AI Platform Engineer

NRC Health

10d • Remote

About The Position

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.
Our associates. .
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.”
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
Who we want
Do you enjoy building reliable, production-grade AI systems that other teams trust and depend on?
Are you someone who thrives in hands-on engineering work while helping teams adopt new platform capabilities safely and responsibly?
Do you enjoy partnering closely with product engineers to turn emerging AI capabilities into real customer value?
Do you take pride in operational excellence, documentation, and systems that work as expected in production?
What you will do
As an AI Platform Engineer, you will help build, stabilize, and evolve NRC Health’s production AI platform under the leadership of the Senior AI Platform Lead. In the near term, you will play a hands-on role in transitioning AI capabilities from an external vendor to full internal ownership. Over time, you will partner with product engineering teams to enable safe, scalable, and governed AI-powered features across NRC Health’s portfolio.
You will contribute directly to LLM-based application systems, platform reliability, and responsible AI implementation, ensuring our AI solutions remain reliable, observable, and ready to scale.

Requirements

• 4+ years of software engineering experience building and operating production systems
• Hands-on experience developing or supporting LLM-based systems (e.g., RAG pipelines, orchestration layers, inference services)
• Familiarity with model lifecycle concepts, including evaluation, deployment, monitoring, and regression testing
• Experience building scalable backend or platform systems
• Experience working with AWS ecosystem
• Comfort working in collaborative, cross-functional engineering environments
• Strong problem-solving skills with a focus on production reliability and operational excellence

Nice To Haves

• Experience working in regulated or high-trust environments
• Experience with modern data platforms (e.g., Snowflake)
• Experience contributing to shared internal platforms or developer tooling

Responsibilities

• Contribute directly to LLM-based application systems
• Contribute to platform reliability
• Contribute to responsible AI implementation
• Ensuring our AI solutions remain reliable, observable, and ready to scale

Benefits

• My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
• Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed