AI Operations Strategy Director

Realtor.com Careers•Austin, TX

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. The AI Operations Strategy Director will work in alignment with the broader company's AI Strategy & Execution plan to design, lead, and execute Realtor.com's enterprise approach to embedding artificial intelligence (AI) into the Consumer organization's marketing and product operational workflows. This leader is a hands-on builder and implementer — someone who can identify high-value automation opportunities, direct a team of engineers, and ship working solutions. They serve as the connector between marketing, product, data, operations, and engineering, translating cross-functional needs into automation solutions that deliver real leverage. They bring deep technical and operational fluency, and hands-on AI tools expertise. Marketing and/or Operations experience such as campaign workflows, marketing automation, and audience management is a meaningful plus. This senior individual contributor role reports directly to the Chief Consumer & Marketing Officer and works closely with functional leaders and a dedicated team of 5 AI Solutions Engineers to identify, build, and scale AI-powered workflow automation across the Consumer organization. They will partner with the Chief of Staff on organization-wide adoption, training, and governance initiatives.

Requirements

Demonstrated experience implementing AI or automation solutions in large-scale operational environments.
Experience with Claude (or like technologies) required.
Strong technical fluency comfortable working directly with engineers, reviewing implementations, and getting hands-on with tools. This is a technical role first.
12+ years in technical operations, workflow automation, or technology enablement; at least 3 years in a hands-on implementation capacity.
Bachelor’s degree or equivalent experience.
Proven track record of shipping taking AI or automation projects from concept through production at scale.
Operational background required: experience designing, improving, or scaling complex operational workflows.
Strong analytical, systems-thinking, and cross-functional leadership skills.
Proven ability to convert data and ideas into strategic, actionable business plans
Excellent communication and executive presentation skills

Nice To Haves

Marketing experience a plus familiarity with campaign workflows, creative pipelines, channel management, consumer research, and product development is valued but not required.

Responsibilities

Directs 5 AI Solutions Engineers to scope, build, and ship AI-powered workflow automation across the Consumer organization.
Drives measurable productivity improvements across the Consumer org by translating AI strategy into actionable, implemented initiatives.
Owns the full project pipeline actively identifying, scoping, and prioritizing automation opportunities across Marketing, Brand, Acquisition, Product, Design, Research, News & Insights, and Analytics and drives them through to implementation.
Owns a portfolio of AI "Hero Use Cases" (5–6 per planning cycle) with clear problem statements, business cases, success metrics, and automation targets and is directly accountable for delivering them.
Develops frameworks for evaluating, piloting, and scaling AI solutions that deliver tangible business impact, including 4–8 week pilots with defined success criteria and ROI validation before scaling.
Designs and builds agentic AI workflows including function-specific and "manager" agents in partnership with functional leaders and AI Solutions Engineers.
Builds reusable prompt libraries, playbooks, and lightweight automations by role and function to drive everyday adoption.
Establishes the Consumer org's AI operating model across four pillars: Access, Training, Playbooks, and Governance including guardrails and approval paths for new AI agents and tools
Establishes operational metrics and dashboards to track AI's impact on productivity per headcount, time savings, throughput, and tooling cost avoidance.
Communicates progress, milestones, and business outcomes to executive leadership through concise, data-backed storytelling.
Ensures responsible and ethical AI adoption, maintaining compliance, trust, and organizational integrity.