AI Engagement Manager

Builder.io

12h•$150,000 - $225,000

About The Position

Builder.io is looking to add an experienced, hands-on customer-first operator to our growing team. As an AI Engagement Manager, you will work directly with our largest and most strategic customers to help them successfully adopt, scale, and realize value from the Builder platform. This role expands on the traditional Customer Success Manager foundation by sitting at the intersection of customer success and product management. You will be deeply embedded in customer workflows, helping teams move from initial adoption to real, measurable outcomes by pairing hands-on engagement with strong technical judgment. You will work closely with Customer Engineers, Product & Engineering, and Sales to translate customer goals into reality — identifying bottlenecks, shaping implementation approaches, and guiding change management as customers adopt new ways of building with AI.

Requirements

5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Product Management, consulting, or a similar customer-facing role in a technical SaaS environment.
Practical experience and fluency with AI concepts including agents, models, and AI-assisted workflows, with the ability to discuss strengths, limitations, and real-world implications with customers.
A strong technical foundation and comfort working close to modern web development workflows, APIs, and developer tools. You should be credible with engineers and able to reason about systems and tradeoffs.
Experience driving adoption of complex products where change management, workflow redesign, or new operating models were required.
Comfort operating in ambiguity and helping customers move forward and see the possibilities in an evolving environment.
Strong communication skills and executive presence, with the ability to align stakeholders across engineering, product, and business teams.

Responsibilities

Own post-sale outcomes for a set of strategic enterprise accounts, with a focus on adoption, retention, and expansion.
Work hands-on with teams at some of the world’s largest enterprises to understand their workflows, development practices, and organizational constraints, and help adapt Builder to fit how they actually work.
Partner closely with Customer Engineers during technical onboarding and early implementation, then carry ownership forward as customers move into sustained usage and scale.
Guide customers through change management as they adopt AI-assisted and AI-powered workflows, helping build habits that stick rather than one-time successes.
Translate customer goals and constraints into clear success criteria, helping define what “good” looks like as automation and AI play a larger role in production workflows.
Connect product usage and customer behavior to real business outcomes, using those insights to drive retention, expansion, and deeper adoption across teams.
Serve as a trusted advisor to both technical and non-technical stakeholders, including engineers, product managers, designers, and executives.
Act as a strong voice of the customer internally, partnering with Product and Engineering to surface patterns, gaps, and opportunities to serve our customers.

Benefits

Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
Mental health days. We encourage you to take at least one per quarter to recharge
Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
$500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
$500 annual learning & development budget. Feel supported and empowered to continue developing your skills
Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
401k (for US based team members). Contribute to your financial future through our Guideline plan
Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)