AI Enablement Analyst

First Horizon Corp. • New Orleans, LA

31d

About The Position

As a Change Management Associate on the Business Transformation team at First Horizon Bank, you will play a pivotal role in supporting major transformation initiatives by driving best-in-class change management strategies, developing and delivering training programs, and fostering an environment of continuous learning and associate upskilling. Working closely with business units, back-office support teams, and technology groups, you'll ensure that associates across the bank are informed, prepared, and empowered to confidently adopt new processes, technologies, and ways of working.

Requirements

• Bachelor's degree required.
• Proficient in creating presentations using PowerPoint, experience creating video content, and other multimedia resources.
• Strong facilitation, presentation, and communication skills, with the ability to engage associates and leaders at all levels.
• Ability to work collaboratively in a dynamic, fast-paced environment and quickly build rapport with cross-functional teams.

Responsibilities

• Partner with business leaders to assess the impact of new initiatives on associates and clients.
• Develop and execute comprehensive change management strategies, including communication plans, stakeholder engagement approaches, and resistance management techniques.
• Design and deliver engaging training and upskilling programs-both in-person and virtual-to prepare associates for new systems, processes, and compliance requirements.
• Facilitate workshops, trainings, and learning sessions that drive associate adoption and support cultural change.
• Create succinct, clear documentation, job aids, and quick reference guides tailored to the needs of varying business units.
• Evaluate training effectiveness through feedback, adoption metrics, and readiness assessments; adjust approaches as needed.
• Act as an advisor to leadership teams, guiding them on change management best practices and providing ongoing support throughout project implementation.
• Monitor ongoing changes and provide post-implementation support to address associate questions and support long-term adoption.
• Remain current on trends in change management, learning & development, and banking innovation to continually enhance associate learning experiences.
• Champion a culture of learning, agility, and resilience throughout periods of change.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees