AI Developer I- Call Center

First Financial Bank • Boyers, PA

7d • Onsite

About The Position

This role offers a unique opportunity to shape the future of our AI initiatives and drive innovation within our company. As an AI Developer, you will initially focus on building, configuring, and monitoring the performance of our AI Voice Assistant within our Interactive Voice Response (IVR) system. You will quickly take on responsibilities for other AI platforms and projects, contributing to the development of cutting-edge AI solutions that will transform our operations and customer experiences.

Requirements

• Bachelor's degree in computer science, Data Science, Artificial Intelligence, Software Engineering, or a related field.
• Two (2) years prior experience in IT, Data Quality Assurance, or hands-on experience with AI related tools may substitute for degree.
• Prior experience utilizing one or more programming languages such as Python, Java, or C++.
• Strong problem-solving skills and ability to learn quickly.
• Reliability and a proactive approach to work.
• Ability to adapt to changing environments.
• Basic understanding of AI concepts and technologies (training will be provided).

Nice To Haves

• Experience with AI development tools and platforms (e.g., TensorFlow, PyTorch) is a plus but not required.
• 12 months of experience working in a call center environment.

Responsibilities

• Develop and configure AI Voice Assistants for our IVR system.
• Collaborate with cross-functional teams to integrate AI solutions.
• Continuously learn and adapt to new AI technologies and platforms.
• Troubleshoot and optimize AI systems for performance and reliability.
• Participate in the design and implementation of new AI projects.
• Perform projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees