AI Customer Engineer

Hippocratic AI • Palo Alto, CA

1d • Onsite

About The Position

We are seeking an AI Customer Engineer to operate at the intersection of AI systems, healthcare data, and real-world deployment. In this role, you will be deployed onsite at a customer location, serving as Hippocratic AI’s embedded technical presence. This is not a traditional engineering role. You will act as a builder, operator, and technical consultant, working directly with customers on-site to design and deploy AI systems into live clinical workflows. You will take ambiguous, high-impact problems and turn them into production-grade AI solutions powered by LLMs, voice systems, and interoperable data platforms.

Requirements

• 3+ years in software engineering, AI/ML, or data integration
• Strong Python skills
• Experience with AI/ML systems in production
• Willingness to be deployed onsite at customer locations for extended periods

Nice To Haves

• HL7, FHIR, REST APIs experience
• Epic/Cerner experience
• LLMs, RAG, prompt engineering
• Voice AI exposure
• Cloud + DevOps knowledge

Responsibilities

• Serve as the technical point of contact for healthcare customers
• Translate ambiguous problems into scalable solutions
• Build and deploy AI systems, including RAG pipelines and multi-agent workflows
• Develop real-time conversational AI systems
• Work with HL7 v2, FHIR, REST APIs, and X12
• Build pipelines using Python and SQL
• Own full lifecycle from design to monitoring
• Troubleshoot production issues
• Work with product, AI research, and clinical teams

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed