AI & Community Strategy Intern

Higher Logic

5h

About The Position

The AI & Community Strategy Intern will work closely with the Chief Community Officer to support strategic initiatives at the intersection of customer insight, artificial intelligence, and product development. This role provides exposure to executive-level discussions, enterprise customer engagement, and product strategy execution.

The intern will assist in monitoring customer feedback, synthesizing insights, supporting AI-driven tool development, and contributing to the process of translating customer needs into product enhancements and features.

Requirements

• Strong analytical and problem-solving skills with the ability to synthesize complex information.
• Interest in artificial intelligence, SaaS platforms, and customer engagement strategies.
• Excellent written and verbal communication skills.
• Comfort engaging with senior stakeholders in a professional setting.
• Ability to work 20 hours per work

Nice To Haves

• Experience experimenting with AI tools, automation workflows, or data analysis tools is a plus.

Responsibilities

• Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights.
• Synthesize customer input into structured summaries and actionable recommendations.
• Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation.
• Support the identification and prioritization of feature requests and product opportunities.
• Assist in mapping customer requests to existing capabilities and potential enhancements.
• Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking.
• Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed