AI Business Engagement Manager

TX-HHSC-DSHS-DFPS • Austin, TX

14d • Hybrid

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
The Texas Department of Family and Protective Services (DFPS) is currently seeking a business engagement manager for a full-time position on the IT Business Engagement team. The position reports to the Director of IT Business Engagement within the Information Technology Services (ITS) division. This position will perform highly advanced (senior-level) business and systems analysis; serve as an advocate for business stakeholders for IT solutions. While the position will support development of IT solutions, a primary focus will be development, implementation and support of an Artifiical Intelligence program. The position will also conduct research related to agency program technology needs; coordinate the gathering, development, and documentation of business cases and technology requirements; support the identification and evaluation of AI-driven solutions; and support peer business analysts with emerging technology requests.
Additionally, this position will participate in legislative analysis related to technology initiatives affecting program areas. The position will train others, assign and monitor work of Business Analysts, and engage in other duties as assigned.
The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to support this mission through responsible and innovative use of technology.

Requirements

• Strong communication skills and ability to communicate with technical, non-technical, functional, management and executive staff.
• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
• Knowledge of technical approaches used to deliver projects, products, and services to large client organizations and current and future IT trends and best practices.
• Knowledge of office productivity software including Microsoft Office Suite, including Word, PowerPoint, Project, SharePoint, Visio, and SQL.
• Ability to use independent judgement in identifying root cause of problems and developing solutions to large scope and complex problems.
• Ability to translate up-to-date information into continuous improvement activities that enhance program area performance.
• Ability to organize for Business Analysts, e.g., defining and organizing tasks, responsibilities, and priorities.
• Ability to analyze legislation and determine and document agency impact analysis, fiscal notes, and cost estimates.
• Ability to work with and lead cross-functional teams.
• Ability to mentor other Business Analysts in a constructive manner and follow through on assignment completion.
• Strong skills in facilitation of meetings and presentations for meetings involving cross-functional teams, including external stakeholders and/or senior management.
• Skilled in and demonstrates critical and analytical thinking.
• Solid understanding of AI concepts, including large language models, machine learning, natural language processing, and AI governance principles.
• Knowledge of AI tools/platforms and technologies (e.g., TensorFlow, PyTorch, Azure AI, AWS AI).
• Strong analytical and problem-solving skills for assessing feasibility and requirements of AI initiatives.
• Experience navigating governance, compliance, or risk management processes in complex environments preferred.
• Excellent communication skills, including the ability to translate highly technical AI concepts into easy-to-understand language for non-technical stakeholders.
• A bachelor’s degree in Computer Science, Data Science, Business Information Systems, or related fields is preferred.
• At least 5 years of experience in business analysis or technology project intake.
• At least 2 years of experience in shaping generative AI, machine learning, or data science solutions within a business environment.
• Proven experience with developing AI use cases or integrating AI technologies into organizational processes preferred.
• Demonstrated experience translating business requirements into technical solutions or implementation plans.
• Experience working with cross functional teams, including IT, data, legal, privacy, and security.

Nice To Haves

• BRMP – Business Relationship Management Professional Certification a plus, not required
• CBAP – Certified Business Analysis Professional Certification a plus, not required
• ITIL – Information Technology Infrastructure Library Certification preferred, not required

Responsibilities

• Manage, evaluate, and prioritize IT service requests and proposals involving emerging technologies.
• Leads, schedules, assigns, reviews, and prioritizes the work of Business Analysts.
• Develop detailed cost estimates, feasibility analyses, and implementation plans.
• Review and provide input to complex project deliverables including business cases, workflows, and risk assessments.
• Advocate for business needs and support stakeholders through technology-enabled change.
• Prepare clear, structured presentations for senior and executive leadership.
• Leads and coordinates change management activities, e.g., frequent communication to customers and stakeholders about changes and impacts of changes.
• Facilitate collaboration between business stakeholders and IT teams throughout the full project lifecycle.
• Guide business planning and technology strategy sessions with program areas.
• Analyze the impact of legislative or regulatory changes on IT systems and processes.
• Prepare cost estimates and recommend solutions for complex technology initiatives.
• Conduct root cause analysis for technical and process issues.
• Lead agency-wide efforts in process improvement and business optimization.
• Determines and reports on IT resources required to evaluate existing and proposed system or network infrastructure changes and determines level of effort and cost for requested changes and develops related benefit analysis in meeting high-level business needs.
• Ensure technology solutions support DFPS strategic goals and IT direction.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level