AI & Automation Administrator

DFCU Financial • Dearborn, MI

22h

About The Position

We are looking to add a new role to our team. The AI & Automation Administrator develops, supports, and optimizes the credit union’s ecosystem of AI-driven automation technologies - including Intelligent Document Processing (IDP), workflow automation, robotic process automation (RPA), and cloud-native automation platforms. The role ensures accuracy, compliance, system reliability, and measurable efficiency across enterprise processes.

Requirements

• Bachelor’s degree in related field preferred, or equivalent education and/or work experience.
• 3+ years administering ECM, RPA, or workflow automation platforms.
• Experience with IDP pipelines, RPA operations, workflow design, and system integrations.
• Ability to transform manual processes into automated workflows.
• Familiarity with cloud administration, monitoring, and automation best practices.
• Experience with SQL, REST APIs, and scripting.
• Strong multitasking and project coordination.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
• Occasional travel for training or conferences.
• 24×7 on-call rotation with 30-minute response expectations.
• Extended computer use and ability to manage complex, deadline-driven workloads.

Responsibilities

• Configure and maintain content intelligence, indexing/taxonomy standards, and natural‑language search optimization.
• Oversee cloud‑native automation services, including monitoring, patching, system health, and capacity planning.
• Administer secure integrations across Microsoft platforms, OnBase, CRM/LOS, and automation hubs.
• Manage and support RPA operations (attended/unattended bots), including scheduling, credential governance, and change control.
• Build, enhance, and integrate low-code workflows with line-of-business systems; support deposit, lending, compliance, and audit processes.
• Maintain audit trails, resolve automation issues, and manage data exceptions to ensure uptime and regulatory readiness.
• Identify and implement automation opportunities and report on efficiency, quality, and adoption metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees