AI Agent Adoption Lead

Oracle

14d

About The Position

As an Agentic Adoption Program Manager at Oracle, you will lead complex, cross-functional adoption initiatives for Oracle Health AI Agents within the Customer Success organization. This role operates with a high level of ownership and accountability and is responsible for defining program strategy, driving execution, and delivering measurable adoption and customer outcomes at scale. You will serve as a strategic connector between Product Management, Consulting, Sales, and Customer Success Managers (CSM's), ensuring alignment from product readiness through post-sale adoption, expansion, and renewals. You will build the customer journey from on-boarding through activation and beyond to set the customer up for success. You will also be accountable for building the key metrics with product and the Value Realization team, to measure successful adoption and value realization. Acting as the program owner, you will define and operationalize scalable adoption frameworks, strategic programs, processes, and playbooks that enable CSM's to communicate and drive customer adoption consistently across U.S. and global healthcare markets. This role is accountable for analyzing customer adoption data, identifying systemic gaps, and translating insights into actionable programs that improve engagement and value realization. You will influence roadmap alignment, onboarding approaches, and enablement strategies by partnering closely with Product and Customer Success leadership. The Agentic Adoption Program Manager directly impacts customer satisfaction, renewal and expansion performance, and long-term revenue growth by scaling adoption across a growing portfolio of AI-powered healthcare solutions. This role plays a critical part in enabling the Customer Success organization to deliver repeatable, referenceable success and to support Oracle’s strategic objectives in healthcare AI. This strategic position is critical to ensure Oracle customers achieve maximum value from their investments in AI Agents, driving customer satisfaction, renewals, and revenue growth. The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales. CUSTOMER SUCCESS We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos. PRODUCT SUCCESS We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s). CONSULTING / IMPLEMENTOR SUCCESS We work with consulting to ensure delivery and go-live success is the gateway to customer success. GTM SUCCESS We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Lead complex, cross-functional adoption initiatives for Oracle Health AI Agents within the Customer Success organization.
Define program strategy, driving execution, and delivering measurable adoption and customer outcomes at scale.
Serve as a strategic connector between Product Management, Consulting, Sales, and Customer Success Managers (CSM's), ensuring alignment from product readiness through post-sale adoption, expansion, and renewals.
Build the customer journey from on-boarding through activation and beyond to set the customer up for success.
Accountable for building the key metrics with product and the Value Realization team, to measure successful adoption and value realization.
Define and operationalize scalable adoption frameworks, strategic programs, processes, and playbooks that enable CSM's to communicate and drive customer adoption consistently across U.S. and global healthcare markets.
Analyze customer adoption data, identifying systemic gaps, and translating insights into actionable programs that improve engagement and value realization.
Influence roadmap alignment, onboarding approaches, and enablement strategies by partnering closely with Product and Customer Success leadership.
Directly impacts customer satisfaction, renewal and expansion performance, and long-term revenue growth by scaling adoption across a growing portfolio of AI-powered healthcare solutions.
Enabling the Customer Success organization to deliver repeatable, referenceable success and to support Oracle’s strategic objectives in healthcare AI.