AI Adoption & Change Navigator

Micron • Boise, ID

5d

About The Position

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. About our Team: Micron’s AI Adoption & Change Enablement team plays a critical role in driving the organization’s AI transformation. We work at the intersection of technical enablement and business operations to ensure AI solutions are not only implemented but fully embraced. Through coaching, training, and advocacy, we foster a culture of responsible AI utilization across diverse business areas. Position Overview: The AI Adoption & Change Navigator acts as a key agent for Micron’s AI transformation, facilitating effective integration and adoption of AI solutions. This role supports teams and leaders through structured guidance, targeted training, and continuous feedback loops to embed AI into daily operations. The Navigator champions user confidence, addresses adoption challenges, and ensures ongoing improvement of AI tools and practices.

Requirements

• Minimum of three years in customer success, IT support, change management, or a similar discipline focused on technology adoption.
• Strong emotional intelligence, patience, and ability to communicate technical concepts clearly to non-technical audiences.
• Proven ability to foster trust, provide effective coaching, and articulate the value of new processes or tools to stakeholders.
• Proficiency in collecting, evaluating, and interpreting user feedback or data to develop actionable recommendations for improvement.

Nice To Haves

• Experience supporting AI or other digital technology adoption in a large enterprise environment.
• Familiarity with adult learning principles and instructional design for tailoring coaching techniques.
• Proficiency in multiple languages or experience working with multicultural teams (a plus for engaging diverse workforce groups).

Responsibilities

• Hands-On Support: Deliver on-site and remote assistance to teams implementing AI solutions; adapt training materials to specific operational contexts and demonstrate AI’s impact on efficiency and quality.
• Engage the Skeptics: Identify and address reservations about AI adoption; provide clear reassurances and showcase tangible benefits to build confidence and acceptance.
• White-Glove Executive Support: Offer specialized guidance to senior leadership, ensuring proficiency with advanced AI platforms and setting a standard for organizational adoption.
• Gather and Relay Feedback: Collect and analyze user feedback on tool performance and usability; communicate findings to engineering and product teams for continuous improvement.
• Facilitate Ongoing Learning: Organize supplemental training sessions, office hours, and clinics post-deployment; collaborate with training leads to update instructional materials in real time based on user needs.

Benefits

• Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
• We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
• Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• Additionally, Micron benefits include a robust paid time-off program and paid holidays.
• For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees