AI Adoption and Content Trainer (Hybrid)

Holland & Knight • Charlotte, NC

46d • Hybrid

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be filled in one of the following office locations: Dallas, Austin, Charlotte, Fort Lauderdale, Miami, Nashville, Tampa, Washington, D.C. General Description: We are seeking an AI Adoption and Content Trainer to join our team. The AI Adoption and Content Trainer will provide guidance to the Firm through its adoption of generative AI technologies, and legally trained large language models (LLMs). The role is responsible for designing and delivering engaging, practical, and ethically grounded training programs that enable legal professionals to confidently integrate AI into their daily workflows. The AI Adoption and Content Trainer will collaborate closely with the Manager of AI and Legal Technology Adoption to develop tailored instructional content, identify and document legal use cases, and foster a firm-wide culture of innovation and responsible AI use. They will also support the creation of prompt libraries, champion peer-led learning initiatives, and help evaluate emerging AI tools for legal practice. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Requirements

• Excellent communication and organizational skills.
• Strong analytical skills with the ability to quickly learn and evaluate new AI technologies.
• Proficiency in creating interactive and accessible training materials tailored to diverse audiences.
• Demonstrated adaptability in fast-changing technical environments and keen attention to detail when managing multiple projects simultaneously.
• Proactive communicator and strategic thinker with a passion for legal technology, adult learning, and change management.
• Confidence in presenting complex information in an engaging, user-friendly manner, both in-person and virtually.
• High degree of initiative and self-motivation, with a passion for continuous learning and professional development in technology-driven domains.
• Roll up sleeves' mentality.
• Bachelor's degree in related field.
• 5 - 7 years of training/instructional design experience.
• Strong background in instructional design or adult learning methodologies.
• Proven ability to drive adoption of products and services.
• Strong background in instructional design or adult learning methodologies.

Nice To Haves

• Experience in a law firm or professional services environment.
• Experience working with AI technologies, such as Microsoft CoPilot, is highly desirable.
• Multilingual capabilities (especially Spanish and French) are a plus.

Responsibilities

• Research, design and deliver engaging training programs with a focus on Gen AI, Prompt Engineering and Legal Tech.
• Design and maintain a variety of adoption focused training materials (e.g., documents, videos, guides) that are clear, concise, and adaptable to evolving AI and research tools.
• Create templates and examples that demonstrate effective AI usage in legal contexts.
• Schedule and coordinate sessions for firm-wide and group audiences, ensuring high participation and minimal scheduling conflicts.
• Collaborate with internal stakeholders to assess needs and continuously improve content and delivery methods.
• Partner with legal teams to identify, document, and refine practical use cases for generative AI in legal workflows (e.g., contract analysis, legal research, drafting).
• Develop and maintain a library of effective prompts tailored to legal tasks, and train users on prompt engineering techniques.
• Collaborate internally to develop training modules on responsible AI use, including bias mitigation, confidentiality, and data privacy.
• Establish mechanisms for collecting user feedback on AI tools and training effectiveness and analyze feedback to iterate content and improve adoption strategies.
• Stay current with emerging technologies and shifting priorities in the AI and legal tech landscape.
• Help identify and support 'AI Champions' within practice groups to foster peer-to-peer learning and localized adoption.
• Track adoption metrics, engagement levels, and training outcomes, and prepare regular reports for leadership.
• Assist in evaluating new generative AI tools and platforms for legal use, and support pilot programs including onboarding, training, and post-pilot analysis.
• A willingness to work beyond regular hours and travel, as necessary.
• Special projects and duties as assigned.

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• pre-tax transit and parking program
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees