AGM

TPG Hotels and Resorts•Tulsa, OK

20d•Onsite

About The Position

The Assistant General Manager assists the General Manager in overseeing and directing all aspects of hotel operations including guest service, engineering, rooms, food & beverage, accounting and human resources. In some circumstances, the Assistant General Manager may also be assigned responsibility for a specific hotel department. The Assistant General Manager directs operations in alignment with the direction of the General Manager, Company, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the budget, business plan, capital expenditures and directs within approved plans and objectives. This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

Requirements

High school education plus a degree in hotel management, business, or related major.
Requires advanced knowledge of housekeeping/hotel services principles and practices.
Five or more years of related experience.
Possess knowledge of accounting and budgeting along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions.
Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.
Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.
Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.
The ability to effectively and efficiently schedule, manage and delegate work.
Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters.
Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.
Computer proficiency in Microsoft office along with the ability to travel when needed.
Must satisfy and comply with the legal requirements for employment within the jurisdiction.