Aging Services Case Manager (LSNC NORC)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

2d•$48,000 - $52,000•Onsite

About The Position

The NORC Case Manager plays a vital role in supporting older adults within the Amsterdam Community, helping them maintain independence and dignity while aging in place. This position provides individualized case assistance and comprehensive case management, ensuring seniors receive the resources and services they need to thrive in their own homes.

Requirements

Bachelor’s degree (BA, BS, or BSW) in social work, psychology, gerontology, or a related field.
Minimum of 1.5 years of professional experience working with older adults in case management, social services, or healthcare settings.
Fluency in a second language (Spanish, Cantonese/Mandarin, or Russian) is required.
Deep sensitivity to the needs, strengths, and challenges of the older adult population.
Strong work ethics and ability to manage multiple priorities in a dynamic, fast-paced environment.
Excellent written and verbal communication skills, including the ability to write clear and concise case notes.
Strong problem-solving skills with the ability to assess situations and respond effectively.
Proficiency in engaging with older adults who may have disabilities (physical, hearing, visual) and/or mental health conditions.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to quickly learn and navigate electronic databases for case management documentation.
Ability to circulate within the senior center, engage with clients in common areas, and escort individuals to appointments as needed.
Ability to stand and walk frequently during programming activities.
Ability to travel locally for home visits, hospital visits, and fieldwork.
Work environment includes a senior center located in a NYCHA facility, with shared office space on the second floor (accessible by elevator).

Nice To Haves

Prior experience with DFTA Peer Place (STARS) database is preferred

Responsibilities

Provide direct support and advocacy for older adults on a wide range of issues, including entitlements, health and mental health care, food assistance, and housing.
Carry caseload of 100 plus clients.
Conduct comprehensive annual assessments, including home visits for homebound seniors, to evaluate their needs, facilitate service linkages, and provide consistent social engagement.
Deliver supportive counseling and make appropriate referrals to specialized services as needed.
Monitor clients for cognitive changes, implement appropriate interventions, and coordinate with medical professionals.
Identify potential elder abuse or neglect and collaborate with Adult Protective Services when necessary.
Accompany seniors to medical and other essential appointments, including hospital visits, to advocate on their behalf when needed.
Maintain accurate and timely documentation of client interactions, services provided, and progress notes in the DFTA online database system (PeerPlace), ensuring compliance with program and agency guidelines.
Develop and facilitate support groups tailored to the needs of older adults.
Offer direct support to caregivers and family members, including connecting them with relevant caregiver support programs.
Work closely with onsite nurses to coordinate medical care, provide medication management, and ensure comprehensive healthcare support.
Manage appointment coordination and reminders to enhance adherence to care plans.
Analyze and review program data to enhance service delivery and implement continuous improvements.
Actively participate in staff meetings, case conferences, and professional development training.
Engage in program evaluation and contribute to service improvement initiatives.
Assist in the daily operations of LSNC Aging Services, responding to client needs and crisis situations as they arise.
Collaborate with the Program Team to organize and support client engagement programs.
Conduct outreach efforts to expand program participation, including registration/re-registration, telephone reassurance, and friendly visiting for isolated seniors.
Perform other job-related duties as assigned by the supervisor in alignment with the primary responsibilities.