Agile Sr Program Manager - Electronic Content Solutions Technology

Liberty Mutual Insurance•Boston, MA

9h•Hybrid

About The Position

This position offers a hybrid work model out of one of the listed locations: Boston, MA; Portsmouth, NH; Plano, TX; Indianapolis, IN Do you thrive on tackling challenging, cross-team projects and driving tangible outcomes in fast-paced environments? We’re looking for a dynamic Agile Sr Program Manager to lead transformative initiatives within our US Retail Markets (USRM) Electronic Content Solutions organization, focusing on the Forms, Publishing, Capture, and Electronic Content Management portfolios. In this high-impact role, you’ll drive major modernization projects and spearhead the rollout of cutting-edge functionality, including AI-powered solutions that set us apart in the market. You’ll orchestrate delivery across multiple products and cross-functional teams, partnering closely with Engineering Managers, Solution Architects, Product Owners, and external vendors. If you’re passionate about leading complex, multi-team programs and thrive in a fast-paced, collaborative environment, we want you on our team! A strong foundation in Agile/Scrum is essential, as well as a commitment to hands-on delivery and continuous learning. Join us and help shape the future of electronic content solutions technology where your leadership will make a real difference.

Requirements

Proven expertise in delivery execution and program planning, with a demonstrated ability to lead day-to-day operations for large-scale initiatives, ensuring consistent delivery of high-quality, compliant solutions within defined scope.
Bachelor’s degree in a relevant discipline (e.g., Business, Computer Science, Humanities) and a minimum of 6 years of related professional experience.
Experience contributing to multiple Agile teams across diverse environments and contexts.
Deep understanding of business processes, operational strategies, and organizational objectives, with the ability to connect technology solutions to business value.
Strong commitment to continuous learning in Lean-Agile practices—evidenced by ongoing education such as training, conferences, participation in user groups, cohorts, or self-study.

Nice To Haves

Advanced Scrum certification (CSM, CSP, PSM II/III, or equivalent) highly desirable.
Hands-on experience with Scaled Agile Framework (SAFe) is preferred.
Knowledge or training equivalent to advanced (second-level or higher) Lean-Agile certifications from recognized organizations is a plus, though not required.

Responsibilities

Champion the end-to-end delivery lifecycle: drive predictable, high-quality increments that meet scope, business, and regulatory standards.
Partner closely with Product Owners to shape a prioritized, customer-focused backlog and define release scope; ensure work is sliced for optimal flow and maximum business value.
Oversee and coordinate release planning, production readiness, and change management across multiple teams, vendor platforms, and integration partners.
Drive the adoption of advanced capabilities, including AI and machine learning, in support of business goals across Electronic Content Solutions.
Orchestrate delivery and manage dependencies across the Electronic Content Solutions technology portfolio, maintaining transparency through robust dependency boards and integrated roadmaps.
Facilitate cross-team synchronization, joint planning sessions, and collaborative forums with adjacent teams and stakeholders.
Proactively identify, escalate, and resolve impediments, risks, and conflicts to maintain program momentum and ensure delivery focus.
Apply pragmatic Lean-Agile methods (Scrum, Kanban, XP, etc.) tailored to team and initiative context, driving measurable improvements in flow, collaboration, and quality.
Champion best-in-class engineering quality practices (CI/CD, test automation, code reviews, pairing) in partnership with engineering leads and solution architects.
Leverage key flow and quality metrics (throughput, cycle/lead time, WIP, flow efficiency, release predictability, defect rates) to inform data-driven decision making and drive continuous improvement.
Contribute to the Agile Community of Practice, sharing innovative approaches, effective delivery patterns, and lessons learned to elevate organization-wide agility and foster a culture of continuous learning.
Deliver clear, concise, and timely updates on delivery status, risks, mitigation strategies, and key decisions to senior stakeholders across Electronic Content Solutions and USRM integration partners.
Proactively facilitate strategic decision-making by ensuring the right information reaches the right stakeholders at the right time and context.
Foster strong relationships with business and technology leaders, acting as a trusted advisor and advocate for delivery excellence.