Sr Project Manager- Agile Delivery

Citizens Bank•Phoenix, AZ

9h•Hybrid

About The Position

The Project Manager leads complex, cross‑functional initiatives that advance Risk and Finance Town’s business and technology objectives. The role drives planning, execution, governance, and stakeholder alignment while applying agile delivery practices and operating with significant autonomy.

Requirements

Expertise project management methodologies and lifecycle delivery.
Experience with Scrum, Kanban, and agile performance metrics.
Strong ability to influence without authority and guide cross‑functional teams.
Comfortable navigating ambiguity, complexity, and organizational change.
Exceptional communication skills with an executive‑ready presence.
Strong analytical and problem‑solving abilities, including using data to inform decisions.
Proven experience driving operational efficiency and delivery maturity.
Bachelor’s degree preferred (Business, Technology, Engineering, or related field).
Experience as a Scrum Master, Agile Lead, or similar role.
5+ years of project management or Chief of Staff–type experience; ability to manage multiple initiatives.
Excellent writing, presentation, and communication skills; high emotional intelligence and discretion.
Ability to work independently in fast‑paced environments; financial‑services experience is a plus.

Responsibilities

Lead cross‑functional projects from initiation through deployment, ensuring alignment to scope, schedule, budget, and quality expectations.
Oversee multidisciplinary teams and integrate business, technology, and vendor workstreams to achieve successful outcomes.
Collaborate with project sponsors and business leaders to define goals, success metrics, and deliverables.
Develop detailed plans, manage milestones and dependencies, and anticipate organizational impacts, including change‑management needs.
Support agile or hybrid initiatives by facilitating core ceremonies, coaching teams on agile principles, clearing impediments, and partnering with Product Owners to maintain a prioritized backlog.
Track and communicate performance using key agile metrics and promote transparency and continuous improvement.
Build strong relationships across technology, operations, risk, product, and business teams.
Provide timely, accurate, and executive-ready status reporting across all initiatives.
Develop and maintain dashboards, KPIs, and summaries that communicate progress, risks, issues, and decision needs to senior leadership.
Ensure consistent reporting cadences and promote transparency across teams.
Identify and mitigate risks, issues, and interdependencies early.
Lead resolution efforts, communicate impacts, and ensure consistent application of risk‑management practices across teams.