Agile Product Owner III

Premera Blue Cross•Mountlake Terrace, WA

5d•Hybrid

About The Position

As an Agile Product Owner III, you’ll act as the voice of customer within the Agile delivery team supporting the Customer Service Capability Product Group (CPG). You will elicit business requirements and documents in the form of epics, features and user stories, and collaborate and communicate daily with the delivery team(s) and accept or reject work results. Developing and maintaining strong relationships with business partners to facilitate discussions and ensure successful execution of product features will be critical. You will guide work prioritization and ensure stakeholder collaboration and buy-in. This role requires a Microsoft Dynamics 365 Customer Service expert to help design and deliver new platform capabilities that enable our Customer Service Representatives in the Call Center. You will partner with business and technology teams to translate CSR needs into scalable Dynamics 365 enhancements that improve the agent experience and customer outcomes. You will leverage AI and automation to build new tools and capabilities that streamline workflows, reduce manual effort, and improve speed and quality of service.

Requirements

A bachelor’s degree in information systems or computer science or equivalent. (Required)
5-8 years of business systems analysis experience. (Required)
Experience with Microsoft Dynamics 365 (strongly preferred).
Experience using AI to stand up new capabilities (strongly preferred).
Experience in a software development environment with Agile development practices, including Scrum and SAFe.
Knowledge of project delivery models including Agile and waterfall.
Experience using SQL for data analysis.
Extensive knowledge of healthcare or health insurance industry.
Knowledge of product development tools including Azure DevOps Services, Jira, Visual Studio, Confluence, and Product Plan.
Experience building capabilities for Web-based or Mobile applications.

Responsibilities

Act as the voice of the customer to the Agile delivery team by knowing the business strategies and requirements and representing them to the delivery team.
Facilitate the relationship with the business partners and user community acting as a liaison and bringing their voice to the delivery team.
Become a business expert with deep and broad domain knowledge.
Lead collaborative decomposition sessions to identify high-level scope of work across business and IT areas.
Collaborate with Product Management to develop a roadmap of epics and features.
Collaborate with business partners, IT partners and delivery teams to develop clear and concise documentation of customer objectives/value.
Identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria and minimum viable product.
Identify related user stories and epics and group them into themes as necessary and document the inter-relationship and associated business process flows as necessary.
Actively collaborate with the delivery team in solution design and development.
Coordinate with other Agile teams to ensure alignment on solutions, priorities and dependencies.
Facilitate product and release demos, taking accountability for feedback and outcomes.
Establish release criteria in coordination with Product Manager.
Clearly communicate release content and value to business partners and IT leadership.
Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks and dependencies.
Leverage data to guide product strategy.
Build and maintain product backlog.
Identify ways to improve processes and accelerate value to our customers.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.