Agile Product Owner III

Premera Blue Cross•Mountlake Terrace, WA

2d•Hybrid

About The Position

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/. As a Product Owner III, you will function as the voice of the customer within the agile delivery team. You are instrumental in driving collaboration and communication across delivery teams. As a product advocate you will decide which work items will produce the most business value and prioritize those deliverables. You will develop and support strong relationships with business partners, and in some cases, vendors to help ensure buy-in and drive innovation through analysis of moderately complex customer problems. This role is highly technical in nature and will focus primarily on Custom Data Exchange Capabilities. You will be responsible for oversight of guidelines and implementation of data exchanges with external parties. This is a hybrid role at our campus in Mountlake Terrace, Washington.

Requirements

Bachelor’s Degree in Information Systems, Computer Science, or equivalent.
(5) years of business systems analysis experience.
Customer-focused, with demonstrated ability to understand and prioritize work according to the strategic impact/value and achieve concrete results.
Detailed understanding of business and product strategies within aligned domain; clearly explains them to the agile team.
A trusted advisor for both business and IT stakeholders; provides a sustainable, high level of stakeholder partnership.
Aligns to established quality expectations and incorporates functional and non-functional quality measures into requirements; ability to define and lead user acceptance testing process.
Experience defining software requirements for moderately complex products/solutions; working knowledge of analytical tools, relational databases, and software applications; proven ability to analyze moderately complex data and business processes.
Ability to communicate effectively and professionally, both orally and in writing, to a wide range of audiences, including business and IT leadership, both inside and outside the department.
Strong problem solving and root cause analysis skills, demonstrated ability to proactively prevent problems from occurring and work issues to resolution.
Strong facilitation skills: ability to facilitate medium to large group discussions to achieve defined outcomes; leverage a variety of facilitation techniques depending on the specific needs of the audience and topic.
Reinforces and helps build a positive agile team culture and addresses issues that disrupt the team.

Nice To Haves

Experience in a software development environment with Agile development practices, including Scrum and SAFe.
Knowledge of Agile delivery models.
Experience using SQL for data analysis.
Knowledge of the healthcare or health insurance industry.
Knowledge of product development tools including Azure DevOps Services, Visual Studio, Confluence, and Product Plan.

Responsibilities

Act as the voice of the customer to the agile team.
Understand the business and product strategies and represent them to the agile team.
Facilitate the relationship between business partners, all vendor partners, and user community, bringing their voice to the agile team.
Demonstrate business and product expertise with deep domain knowledge.
Act as a liaison with business stakeholders and vendors by planning, conducting, and leading analysis efforts for new product implementations.
Lead agile team backlog refinement sessions to identify scope of work.
Collaborate with Manager, Product Management, and other Product Owners to develop a roadmap of features and user stories.
Collaborate with business partners, IT partners, and agile teams to develop clear and concise measurable outcomes and business value.
Identify, define, write, and refine business requirements in the form of features and user stories with clear acceptance criteria.
Actively collaborate with the agile team through solution design and development.
Coordinate with other Product Owners to ensure alignment on solutions, priorities, and dependencies.
Manage user acceptance testing.
Approve and accept business user stories, enablers, and tech debt product backlog items (PBIs).
Facilitate product and release demo, taking accountability for feedback and outcomes.
Clearly communicate release content and value to business partners and IT leadership.
Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks, and dependencies.
Leverage data to guide product strategy.
May lead or guide user acceptance testing with end users.
Build, own, maintain, prioritize, optimize, and sequence the integrated team (PBI) backlog in collaboration with engineers and other stakeholders.
Prioritize backlog of user stories in alignment with product roadmap.
Collaborate with the agile team on a regular cadence to refine the backlog.
Collaborate with the agile team to identify dependencies on other teams.
Coordinate dependencies with other Product Owners in preparation for Program Increment planning.
Provide guidance in assessing product opportunities and risks and utilize KPIs and metrics to optimize product.
Identify ways to improve processes and accelerate value for our customers.
Identify ways to continually improve quality standards.
Identify opportunities to improve efficiency.
Mentor more junior staff within the team.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.