Agile Delivery Coach

Travelers•Hartford, CT

About The Position

Travelers is seeking an Agile Coach to join their organization to help grow and transform how teams work to deliver value to their Customers. The individual will guide multiple teams on effective ways of working, demonstrate courage to challenge and advise teams and stakeholders, including senior leadership, enable teams to realize objectives and deliver on KPIs, and assess and improve the organization's agility. As a servant leader and change agent, the coach will inspire and mentor teams on effective delivery practices and ways of working while role modeling Travelers' leadership behaviors. The role involves applying systems thinking techniques to understand work flow, identify constraints, and design improvements. The coach will facilitate and reinforce agility practices, support implementation of metrics to optimize delivery, and continuously assess the Agile maturity of teams and individuals at all levels of leadership, providing education and mentoring to build sustainable capability. Additionally, the position requires participation in internal and external communities of practice, facilitating open communication among teams and stakeholders, and promoting positive team dynamics to foster collaboration, transparency, experimentation, and continuous improvement.

Requirements

2 years of Agile delivery experience.
3 years of business and/or technology related experience.
3 years of experience as a coach.
2 years of experience championing organizational change initiatives.
3 years of experience implementing Agile principles and practices in different cultures and environments.
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
Coaching: Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.
Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

Nice To Haves

Bachelor’s degree.
3 years of Agile experience preferred with a track record of leading teams to higher Agile maturity.

Responsibilities

As a servant leader and change agent, coach, inspire and mentor teams on effective delivery practices and ways of working while role modeling Travelers' leadership behaviors.
Apply systems thinking techniques to help teams and leaders understand how work flows across the organization, identify systemic constraints and dependencies, and design improvements that address root causes rather than symptoms.
Facilitate and reinforce agility practices that improve flow for multiple teams working toward common business outcomes, including backlog refinement and prioritization.
Understand and support implementation of metrics to optimize delivery of KPIs through the assessment of responsiveness, quality, productivity, and customer and business value.
Support multiple Agile teams to ensure progress toward objectives, goals and commitments.
Guide assigned Agile teams to deliver the required product increments and improve their delivery practices over time.
Actively raise observed issues and remove impediments; resolve conflicts within and across teams.
Anticipate challenges, identify risks, and recommend mitigations and solutions.
Continuously assess the Agile maturity of teams and individuals at all levels of leadership, educating and mentoring to address gaps and build sustainable capability.
Participate in both the internal and external communities of practice to stay abreast of challenges, leading practices, and emerging trends; utilize learnings in furthering the effective use of Agile practices at Travelers.
Facilitate open communication among teams and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively within and across teams.
Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and continuous improvement.
Perform other duties as assigned.

Benefits

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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