Agent Support Specialist

AmeriLife • Tupelo, MS

11d

About The Position

The Agent Support Specialist at Brock Partners focuses on agent-facing operational support, onboarding, and day-to-day service for independent agents working with the organization. This role emphasizes agent success, compliance assistance, contracting coordination, and resource support. The Specialist ensures a smooth experience for agents by helping them navigate systems, tools, carrier requirements, and business processes.

Requirements

• Associate’s or Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
• Strong communication, organization, and problem‑solving abilities.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.

Nice To Haves

• Insurance or agent support experience preferred (Medicare experience a plus).

Responsibilities

• Provide direct support to agents regarding contracting, certifications, and onboarding processes.
• Assist agents with system navigation, quoting tools, enrollment platforms, and compliance requirements.
• Serve as a central point of contact between agents and Brock Partners corporate operations.
• Resolve agent questions related to commissions, carrier processes, and platform access.
• Coordinate communication, updates, and resource distribution to agents.
• Maintain accurate records of agent contracting, performance, certifications, and compliance documentation.
• Support leadership with reporting, special projects, and operational improvements.
• Assist with training coordination, webinars, and agent resource development.

Benefits

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree