Agent Special Marketing Programs Confirmation

Hilton • Las Vegas, NV

15d

About The Position

Explore a grand career with Hilton Grand Vacations − where inspiration takes you places! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Types of Candidates We're Looking For: High School Diploma Ability to work a flexible schedule Proficient in Microsoft Word, Excel, Outlook and PowerPoint Proficient in data entry Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department Ability to handle all matters with confidentiality and discretion he Primary function is to oversee the HSV department's arrival audit processes, making outbound calls to members to confirm reservation details, communication with department's vendor partners regarding the member's vacation package components & completing other required departmental reports as needed.

Requirements

• High School Diploma
• Ability to work a flexible schedule
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Proficient in data entry
• Ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department
• Ability to handle all matters with confidentiality and discretion

Responsibilities

• Place outbound calls to guests 45 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility
• Receive inbound calls from guests wishing to confirm their reservation and package details
• Reserve, cancel, and reschedule reservations and package components as necessary
• Problem solve and provide world-class customer service
• Assist in the fulfilment of package components as needed
• Complete end-of-day performance forms
• In addition, this position may generate and distribute reports including arrival reports, agent error reports, and any ancillary reports as requested.
• This Team Member will maintain a level of accuracy of at least 95% of input on all data entry tasks and ensure confidentiality of all data.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care)
• Paid Time Off (PTO) that allows for rest, relaxation or recuperation
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
• Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
• Employee Stock Purchase Plan become an owner in our company.
• Eligible team members can purchase HGV common stock at a discount
• Daily Pay Option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees