Confirmation Manager

PROMPTCARE COMPANIES INC•King of Prussia, PA

7d•Hybrid

About The Position

PromptCare is seeking a Confirmation Manager to oversee staff responsible for auditing and confirming sales orders generated within the Brightree Enterprise System. This role ensures the timely, accurate, and compliant confirmation of sales orders while providing training, guidance, and operational support to confirmation auditors and specialists. If you are a self-starter with a passion for accuracy and customer service, we encourage you to apply for this exciting opportunity.

Requirements

Bachelor’s degree preferred or comparable equivalent and related experience.
Excellent oral and written communication skills are required to communicate with colleagues, management, customers and insurance plan representatives.
Previous experience in DME is required.
5+ years of prior experience in confirmations required.
Previous supervisory experience
Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, Brightree experience is required.
Strong work ethics and the desire to lead by example, with attention to detail and quality, are required.
Ability to deal directly with staff on policy or performance related issues.

Nice To Haves

Medical Reimbursement knowledge is preferred.

Responsibilities

Incorporate all departmental and administrative policies and procedures into daily operations to ensure compliance and consistent performance standards.
Supervise and oversee staff responsible for auditing and confirming sales orders within the Brightree Enterprise System, ensuring accuracy, timeliness, and regulatory compliance.
Provide training, coaching, and ongoing support to confirmation auditors and specialists to promote accountability, professional development, and high-quality outcomes.
Ensure proper follow-up on open orders and manage all aspects of the confirmation process, including productivity tracking, issue resolution, project oversight, and escalation management.
Monitor and enforce adherence to internal policies, external regulations, and payor requirements; interpret, evaluate, and communicate updates to guidelines and assess their operational impact.
Collaborate cross-functionally to improve processes, address operational challenges, and provide feedback regarding internal procedures and external requirements.
Deliver timely, constructive feedback to team members related to performance, compliance, attendance, and adherence to established standards.
Organize daily workflows, prioritize assignments, and guide staff to consistently meet departmental goals efficiently and on schedule.
Participate in strategic planning initiatives and identify process gaps or deficiencies, implementing improvements through team collaboration and continuous improvement efforts.
Maintain and communicate shared documentation to ensure staff understanding of policies, procedures, and insurance plan limitations.
Foster a positive, respectful, and collaborative work environment that encourages teamwork, engagement, and accountability.
Maintain strict confidentiality in all aspects of patient care, employee activities, and the office environment.
Perform administrative and operational duties as necessary to support departmental and organizational objectives.