Agent Services Representative - Realty

HomeServices of America•Durham, NC

About The Position

This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance. Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

Requirements

Minimum of high school diploma or the equivalent.
One to three years clerical or administrative experience.
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer/technology skills: proficient in Microsoft Office products.
Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
Demonstrated verbal and written communication skills including presentation ability.

Nice To Haves

Marketing and graphic design background helpful.

Responsibilities

Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports.
Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
May assist agents with setting marketing plans and organizing and facilitating agent training activities.
Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal.
May serve as back-up to other office staff.
Perform any additional responsibilities as requested or assigned.