Agent, Reservations

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

166d

About The Position

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Love helping people plan amazing getaways? You might be the perfect fit. We’re looking for a friendly & organized person to join our team as a Reservations Agent. You’ll be the go-to person for guests looking to book their next adventure! Join a team that turns vacations into lifelong stories. Be the reason someone’s trip becomes unforgettable.

Requirements

Proficiency in computer business applications, with working knowledge of word processing programs, computerized accounting or data entry systems, and spreadsheet applications.
One year of experience in positions involving clerical assignments.
Minimum age of 18 is required to live in housing where available.
A current, valid Alaska driver's license, with a clean driving record, may be required.
Must pass a pre-employment background check.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique.

Responsibilities

Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and book excursions.
Performs a variety of intermediate clerical and general office tasks.
Routinely processes data, documents, and correspondence.
Uses a computer to enter and retrieve information.
Answers telephones.
Processes mail, faxes, and deliveries.