Agent Pre-Arrival Upgrade

Hilton Grand Vacations • Orlando, FL

10h

About The Position

Call guest arriving within forty five days to confirm and assist guests with any
questions in regards to their Hilton Grand Vacation Marketing Package, also
confirm their reservation, timeshare tour, and the details of their of their
vacation package. Welcome the guests the day of arrival, helping with
transportation to the tour, and making sure that all parties required to tour
attend as scheduled. Under general direction, the Club Pre-Arrivals Specialist
provides Sales Agents with qualified prospects for timeshare presentations as
well as event participation. Provides general concierge services for all
members, owners, and guests by offering area information and booking activities
prior to guest arrival. Provide complete and accurate information to guests on
every telephone call. Especially information about tour presentation,
accommodations, premiums and promotions. Assist guests with inquiries relating
to the package that they have purchased. Handle situations with dissatisfied
guests and create resolutions

Responsibilities

• Call guests to confirm and assist with questions about their Hilton Grand Vacation Marketing Package.
• Confirm reservations, timeshare tours, and vacation package details.
• Welcome guests upon arrival and assist with transportation to the tour.
• Ensure all parties required to tour attend as scheduled.
• Provide Sales Agents with qualified prospects for timeshare presentations and event participation.
• Provide general concierge services by offering area information and booking activities prior to guest arrival.
• Provide complete and accurate information to guests on every telephone call, especially about tour presentation, accommodations, premiums, and promotions.
• Assist guests with inquiries relating to their purchased package.
• Handle situations with dissatisfied guests and create resolutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed