Agent Pre-Arrival Upgrade
About The Position
Call guest arriving within forty five days to confirm and assist guests with any questions in regards to their Hilton Grand Vacation Marketing Package, also confirm their reservation, timeshare tour, and the details of their of their vacation package. Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled. Under general direction, the Club Pre-Arrivals Specialist provides Sales Agents with qualified prospects for timeshare presentations as well as event participation. Provides general concierge services for all members, owners, and guests by offering area information and booking activities prior to guest arrival. Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions. Assist guests with inquiries relating to the package that they have purchased. Handle situations with dissatisfied guests and create resolutions
Responsibilities
- Call guests to confirm and assist with questions about their Hilton Grand Vacation Marketing Package
- Confirm reservations, timeshare tours, and vacation package details
- Welcome guests on arrival day and assist with transportation to the tour
- Ensure all parties required to tour attend as scheduled
- Provide Sales Agents with qualified prospects for timeshare presentations and event participation
- Provide general concierge services by offering area information and booking activities prior to guest arrival
- Provide complete and accurate information to guests on every telephone call, especially about tour presentation, accommodations, premiums and promotions
- Assist guests with inquiries relating to their purchased package
- Handle situations with dissatisfied guests and create resolutions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
