Agent Pre-Arrival Confirmation

Hilton Grand Vacations•Orlando, FL

About The Position

Under general direction of the Marketing Manager the Confirmations Coordinator makes outbound as well as received inbound telephone calls from a list of provided by the company based on reservations set by the Marketing Teams. The Confirmer solidifies the reservation as well as maintains quality assurance. What will it be like to be a Team Member? At Hilton Grand Vacations, we put people first—starting with our customers and extending to our Team Members. We empower you to take ownership, deliver excellence, and grow your career while helping guests create unforgettable vacation experiences. With world-class properties, unparalleled benefits, and a culture built on inspired ownership, every day is an opportunity to make a grand impact. Why do Team Members Like Working for us? Driven hourly pay plus bonuses Get your earned pay any time before payday through DailyPay Medical, Dental, and Vision benefits starting on Day One! Generous Vacation Time Off Program Paid Sick Time GO Hilton Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program - purchase shares at a discounted rate Tuition and certification reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing And Much More!

Requirements

Must have excellent written and verbal communication skills.
Ability to meet with strangers and develop conversation easily.
Strong sense of customer service with enthusiastic, energetic and professional behavior.
Good organizational skills and detail orientated.
Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills.
Excellent interpersonal and guest relations skills a must.
Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on call center needs.

Nice To Haves

Timeshare and guest relations background preferred.

Responsibilities

Makes outbound and receives inbound telephone calls.
Confirms qualified owners and prospects mini-vacation packages with various prices, gifts and resorts in exchange for a timeshare tour.
Meets the established minimum target quota of 1.5 tours per hours worked.
Maintains the minimum monthly budget VPG on all tours.
Must not exceed 65 minutes’ "time pause" per day inclusive of one 30-minute lunch and two 15-minute breaks.
Be familiar with all company programs, systems and resorts.
Must be well versed and educated with each package offered.
Follows company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
Adheres to company and Federal guidelines as they relate to the Do Not Call List.
Takes ownership of personal behavior and weekly production levels.
Adheres to the utmost professionalism when interacting with fellow team members/management as well as owners, members and prospects.
Ensures compliance with timekeeping, including clocking in and out procedures and attendance.
Consistently apply training received on computer programs including, but not limited to, Voice, Clarity, and Eclipse.
Assists in other clerical and analytical tasks as assigned.
Provides superior customer service in accordance with the Company Driven to Excellence Standards.
Operates office machinery (i.e., computer, copy machine).
Completes all required company training and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.