Agent Marketing Administrator

Serhant

About The Position

We are seeking a highly motivated and organized individual to join our dynamic S.MPLE Department as an Advisor to SERHANT. Agents. The successful candidate will play a crucial role in enhancing our agent services and experiences, which aims to provide exceptional support to our real estate agents and ensure a seamless agent experience from start to finish.

Requirements

4+ years’ experience
2-3 years’ experience in a high-level customer service position with direct client/agent facing interactions.
Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software.
Excellent organizational and time management skills
Strong attention to detail and accuracy in data entry and document preparation
Demonstrated problem solving abilities and capacity to handle multiple tasks
Ability to maintain and handle confidential information
Responsible, organized, and diligent, with sense of urgency and attention to detail
Strong copywriting skills
A dynamic, positive personality that is self-motivated
Excellent communication skills
Leadership ability

Nice To Haves

Prior experience in real estate operations or supporting a high-performing real estate team is strongly preferred.
Familiarity with real estate transactions and contracts a plus

Responsibilities

Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion.
Contribute to month over month increased Agent adoption and engagement by a minimum 10% when it comes to S.MPLE usage.
Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables.
Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
Perform onboarding procedures for new S.MPLE Agents.
Leverage internal and external AI tools and technology that are provided.
Act as the Quality Control checkpoint before delivering an Agent their requested items.
Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
Support VIP Agents and Teams to leverage their business growth.
Liaison effectively with internal departments to scale operations and problem solve.
Write departmental standard operating procedures that are repeatable and scalable.
Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed.
Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs.
Participate in company training on skills improvement with respect to internal systems, resources & technology.