AGENT - FRONT DESK

Century Casinos Inc • New Cumberland, WV

7h

About The Position

Coordinates all hotel reservation activity for the property.

Requirements

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• Must exhibit a friendly and outgoing disposition at all times.
• The ability to work in a fast –paced environment and stressful situations.
• Must be able to operate office equipment and multi-line phones.
• The ability to work with others as a team in an efficient manner.
• You will need to be available to work all shifts.
• You must be at least 17 years old.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.
• High School Diploma or equivalent is required.

Responsibilities

• Greets and assists all guests entering or leaving the hotel. Registers and assigns rooms to guests of the hotel in a timely manner.
• Verifies customers’ credit, and establishes how the customer will pay for the accommodation.
• Keeps records of room availability and guests’ accounts using hotel computer systems.
• Computes bills, collects payments, and makes change for guests.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Reviews accounts and charges with guests during the checkout process.
• Contacts Housekeeping or Maintenance staff when guests report problems.
• Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.
• Follows and completes items on Guest Services AM/PM checklist.
• Ensures timely and efficient delivery of guest messages, mail and faxes
• Responds to guest inquires and directs guests’ around the hotel/casino.
• Explains proper use of keys system and ensures the guests satisfaction with their room.
• Audits current registration cards to computerized information.
• Corrects errors and discrepancies on guest accounts and resolves guest complaints.
• Ensures organization and cleanliness of all work areas.
• Balances cash daily and prepares deposit for general cashier.
• Complies with all reasonable requests made by management.
• Adheres to all gaming laws and regulations.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED