Sierra AI-posted 3 months ago
Full-time
San Francisco, CA
101-250 employees
Publishing Industries

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

  • Lead the design and delivery of production-grade AI agents.
  • Manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents.
  • Ensure technical excellence, operational reliability, and high customer impact.
  • Own the Agent Development Life Cycle (ADLC) and guide the team through the full lifecycle.
  • Ensure projects are delivered on time, meet customer needs, and scale effectively in production environments.
  • Collaborate with leaders at large enterprises and innovative startups to understand business challenges.
  • Guide the team in building AI agents that transform operations at scale.
  • Shape the future of Sierra's core platform by surfacing unmet needs and prioritizing initiatives.
  • Experience leading engineering teams that build and scale end-to-end production systems.
  • Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments.
  • A leadership style that blends high standards with empathy, fostering both speed and quality.
  • Proven ability to work closely with customers and translate business needs into technical deliverables.
  • Excellent communication skills across technical and non-technical audiences.
  • Degree in Computer Science or related field, or equivalent professional experience.
  • AI-related experience (experience developing AI agents a plus).
  • Experience building or deploying AI/LLM systems in production.
  • Background as a founder, engineering lead, or startup builder with high ownership and urgency.
  • Familiarity with tools for today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
  • Prior experience with React, TypeScript, and/or Go.
  • Experience interfacing with customers or leading technical projects with external stakeholders.
  • Flexible (Unlimited) Paid Time Off.
  • Medical, Dental, and Vision benefits for you and your family.
  • Life Insurance and Disability Benefits.
  • Retirement Plan (e.g., 401K, pension) with Sierra match.
  • Parental Leave.
  • Fertility and family building benefits through Carrot.
  • Lunch, as well as delicious snacks and coffee to keep you energized.
  • Discretionary Benefit Stipend giving people the ability to spend where it matters most.
  • Free alphorn lessons.
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