Agent Designer (US based)

PolyAI

4h•$72,000 - $79,000

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI are on the hunt for exceptional Agent Designers! This role is suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.

Requirements

A fixation on good user experience, you are meticulous and have an eye for detail
Ability to explain and distil complex ideas and user flows using clear, plain, supportive, inclusive language
Interest in natural language understanding and conversational AI
Experience with Python
Some knowledge or aptitude for analytics or data science

Nice To Haves

BS/MS degree in Interaction Design, Linguistics or another Social Science field
Experience managing both internal and external stakeholders through various stages of content development
Experience with NLU technology
Experience with data manipulation, data analytics, and visualisation

Responsibilities

Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
Helping build and maintain virtual assistants both using internal tools and Python
Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact
Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe

Benefits

Participation in the company’s employee share options plan
Comprehensive health coverage for you and your loved ones
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Sabbatical Program: 5-week paid sabbatical available after 5 years of employment