Agent Contracting Administration Representative

iA Financial Group (Industrial Alliance)•Waco, TX

12d•Hybrid

About The Position

Are you detail‑oriented, service‑driven, and motivated by contributing to the smooth functioning of operations? As an Agent Contracting Administration Representative, you will ensure accurate and timely processing of agent appointments, terminations, and related administrative tasks that directly support our field force. Your work will play a key role in maintaining data integrity, supporting compliance, and contributing to an efficient contracting experience for agents nationwide. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Has a high school diploma or general education degree (GED)
Has approximately two years of administrative and/or customer service experience.
Possesses strong computer and MS Office skills and learns new systems quickly.
Demonstrates solid research and problem‑solving abilities.
Shows strong attention to detail.
Communicates effectively, both verbally and in writing.
Keeps work well organized and knows how to prioritize.
Responds positively to direction and works well with supervisors.
Works effectively both independently and as part of a team.
Adapts well to procedural and organizational change.
Maintains a friendly, positive, and learning‑oriented attitude.

Responsibilities

Process agent appointments.
Process agent appointment terminations.
Pay and reconcile vendor and state appointment invoices.
Update information in LFCM as requested by agents and IMOs.
Process agent debt terminations and other changes requested by leadership or other departments
Monitor and balance Agent Suspense Accounts.
Assist with Agent Contracting–related production when needed.
Develop understanding of department goals and how supporting processes.
Evaluate current processes and suggest improvement opportunities.